Clinical Technician and Education Manager

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

910133 Ophthalmology

Work Shift:

UR - Day (United States of America)

Range:

UR URG 109 H

Compensation Range:

$26.90 - $37.66

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

This position leads the creation, development, and implementation of the Diagnostic technician training program and manages/guides and trains employees effectively to prepare them for successful employment and completion of ophthalmic certifications. Establishes performance standards and assesses skill level competency for Flaum Eye Institute Diagnostic technicians.

Under general direction and with latitude for independent judgment and for exercising creativeness

RESPONSIBILITIES:

• Creates, develops, implements, and manages the internal diagnostic technician training program to ensure newly hired and existing staff are trained and perform at the required skill level. 
  • Provide hands-on training and education to new diagnostic technicians on the use of ophthalmic equipment, diagnostic testing procedures, and patient interaction protocols.
  • Develop, update, and deliver training materials, including written guides, presentations, and hands-on demonstrations.
  • Evaluate the proficiency of trainees through tests, observations, and feedback sessions to ensure they meet established competency standards.
  • Continuously assess training programs for effectiveness and make necessary adjustments to improve learning outcomes.
• This includes traveling to off-site locations to support training needs.
• Ensure that technicians are proficient in operating and maintaining diagnostic equipment, such as OCT, IOL, retinal cameras, visual fields, and other ophthalmic instruments.
• Stay updated on the latest ophthalmology diagnostic technologies and incorporate them into training materials and procedures.
• Troubleshoot and provide guidance on equipment malfunctions or technical issues that may arise during training.
• Educate technicians on proper patient handling, including preparing patients for diagnostic testing, ensuring comfort, and addressing concerns during procedures.
• Promote patient safety and confidentiality, adhering to HIPAA and other regulatory guidelines in all training activities
• Instructs, coaches, and guides lead technicians to develop their ophthalmic technicians to support diagnostic testing in off-site locations.
• Monitor the performance of trained technicians to maintain high accuracy and patient care standards. Provides performance/skills feedback to technician supervisor.
• Participates in the planning and develop diagnostic-specific training sessions for the annual continuing education conference for allied health professionals and ensures the program meets JCAPHO accreditation requirements for continuing education credits.
• As required, participate in meetings, in-service, professional development, and other institutional activities.

Other duties as assigned.

QUALIFICATIONS:

• Bachelor's degree and 5 years related experience required.
• Or equivalent combination of education and experience required.
• Knowledge of medical terminology with emphasis on ophthalmic anatomy and physiology
• Certified Retinal Angiographer and OCT-C or equivalent professional certification preferred.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/vete