About the Role:

Grade Level (for internal use):

About the Role:

Job Description

The Team:

Service Management is a global team that provides specialized technical support across the suite of trade processing and workflow solutions that support all participants in the Public Markets Group. The Service Management team works collaboratively, both internally and across our customer base, operating in a sharing and learning culture with a view to build continuous improvement in our processes.

Responsibilities and Impact:

We're seeking a talented and motivated Engineer to help us 2nd line Application Support. Solve interesting technical challenges in the areas of distributed high-performance computing for a high-available cloud environment. Candidate is willing to explore new tools & technologies to meet the product demands. This person will report directly to the regional support manager responsible for application support on these systems and will work closely with the global team contributing to the quality of our support. 

• Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner.
• Work collaboratively with development team as required for third line escalation. 
• Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed.
• Drive and engage in disaster recovery processes for all products. 
• Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements. 
• Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support. 

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $60,000 to $80,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:

Basic Required Qualifications:

• A Bachelor’s Degree in Computer Science or Computer Engineering or related degree completed no later than May 2026.
• Fundamental working knowledge of SQL and RDBMS principles
• Knowledge of operating systems especially Windows and Linux is a must.
• Good shell scripting experience and ability to use scripting languages such as Python is an advantage
• Experience in reading and debugging .Net code and working knowledge of REST API preferrable.
• Must have fundamental knowledge of networking basics and topology. Should be able to understand the basic concepts around Load Balancers and taking servers in and out of farms.
• Knowledge of AWS/CI-CD and some of its technologies such as version control systems, search and analytics platforms, EC2, Redshift, etc is an advantage.
• Must be knowledgeable in SDLC and experience in raising development bugs – including priority assessment, high quality analysis, and detailed investigation. Understanding of agile methodology, a plus

Right to Work Requirements:

This role is limited to persons with the indefinite right to work in the United States

Location:

This role is hybrid in our New York City or Dallas, TX location - coming into the office 2-3 days a week

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission