Patient Family Nurse Navigator - NICU

Company Overview:
Riley Children's Health, Indiana's largest and most advanced pediatric healthcare system, is proud to invite a dedicated Patient Family Nurse Navigator to join our NICU team at Riley Hospital for Children in Indianapolis. As part of Indiana’s premier pediatric healthcare network with over 50 locations statewide, we provide comprehensive, family-centered care delivered by a multidisciplinary team of pediatric specialists. Our organization is home to Indiana’s only dedicated pediatric research hospital and consistently ranks among the top children’s hospitals nationally, according to U.S. News & World Report. Through strong collaborations with Indiana University School of Medicine, Indiana University School of Nursing, and Indiana University School of Health and Human Sciences, we are among the top pediatric research institutions in the country, attracting significant biomedical research funding annually.

Why Work at IU Health:
We offer an extensive benefits package, including: 

• A 401(K) retirement savings plan with employer matching
• Tuition reimbursement opportunities
• Student loan forgiveness programs for qualifying participants
• An Employee Assistance Program with free, confidential counseling services
• Wellness programs with financial incentives

For more information on our benefits, visit: careers.iuhealth.org/pages/benefits-designed-for-you

Position Summary:
The Patient Family Nurse Navigator supports families of neonates in the NICU by providing personalized guidance, advocacy, and coordination of care throughout their hospital experience. Working Monday through Friday, dayshift, this full-time role focuses on empowering families through education, resource connection, and emotional support, ensuring seamless communication and collaboration among care teams. The Navigator will serve as a vital link between families and the medical team, helping to address concerns, facilitate understanding of the care plan, and promote positive healthcare experiences during a critical time.

Key Responsibilities: 

• Act as a dedicated advocate and resource for NICU families, guiding them through complex medical information and hospital processes
• Coordinate care needs in collaboration with NICU physicians, nurses, social workers, and other healthcare professionals
• Develop individualized support plans tailored to each family’s unique needs and circumstances
• Facilitate clear communication between families and care teams, ensuring families are informed and engaged in decision-making
• Provide emotional support, education, and resources to families during their NICU journey
• Assist with discharge planning and connecting families to community resources and follow-up care
• Document interactions and care coordination activities accurately within the medical record system

Qualifications: 

• Requires an Associates of Nursing (ASN).
• Bachelors of Nursing (BSN) preferred.
• Requires an active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license.
• Requires that the RN has graduated from a nationally accredited nursing program. 3-5 years of experience preferred.
• NICU experience preferred.
• Requires Basic Life Support certification through the AHA.
• Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• Specialty certifications may be required per unit/department specialty in accordance with the department provision of care.
• Requires knowledge of personal computers using various types of word processing and database software.
• Requires clinical work experience, medical terminology.
• Requires understanding of medical record requirements, regulations and policies.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very