DLMP Director of Quality Management Services

The DLMP Director of Quality Management Services oversees and directs the quality operations of the DLMP. Some of the typical activities performed are as follows:

• Oversee implementation of the Quality Management System throughout all aspects of operations in DLMP to ensure compliance with numerous Federal, State and accreditation regulations and standards (e.g. CLIA, FDA, GxP, NYS, CAP, AABB, TJC). 
• Works closely with department leadership, DLMP CPC and its subcommittees, and operations management staff to develop and implement effective quality policies, processes and procedures. 
• Serve as administrative liaison for problem solving and resolution of quality issues between DLMP operations areas and with external clients. 
• Has extensive contact with Consultants, Administrators, Supervisors and Residents, both internal and external to Mayo Clinic. 
• Demonstrate administrative skills and technical knowledge for effective administration of regulatory compliance and delivery of quality products and services. 
• Work is self-directed. 
• Must be able to demonstrate ability to take initiative, work independently, prioritize appropriately and assume responsibility for own decision-making.

**Individuals hired to this position are required to complete 2 years in this position before becoming eligible to transfer to other positions within Mayo Clinic**

*Visa sponsorship is not available for this position*

• Bachelor's degree, in a Science, preferably in Medical Technology or Clinical Laboratory Science, and six years of clinical laboratory experience and/or Master’s degree in Health and Human Services, Management or Business and four years of clinical laboratory experience. 
• Must have two years of demonstrated supervisory experience, preferably within a healthcare setting.
• Three years of quality management experience preferred.
• Demonstration of strong leadership, team building and problem-solving skills. 
• Demonstrated ability to work with multiple disciplines, i.e., physician, administrative, supervisory and allied health staff. 
• Must have excellent communication, organizational and human relations skills. 
• Must be able to demonstrate ability to take initiative, work independently, prioritize appropriately and assume responsibility for own decision making.
• ASCP clinical laboratory certification preferred but not required.
• As a hybrid role, this is a work arrangement that supports a combination of offsite (remote) and on-site work according to business needs. On-site expectations are as follows: On campus on an ad hoc basis. This would include during any regulatory inspections, client visits as requested, some ad hoc in-person meetings. On average at a minimum of once a month with some months more and some months less.

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