Front Desk Agent

The Front Desk Agent is responsible for daily operations and overseeing all front desk functions. Responsibilities also include effectively handling guest questions, problems, concerns, and needs related to lodging or food and beverage, as well as, Blackberry Mountain itself. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Front Desk

• Answer and respond to guests’ requests and individual needs promptly
• Maintain a keen understanding of Opera functions
• Resolve billing questions or concerns
• Complete Blackberry University
• Check hotel availability & assist with making reservations
• Responsible for attending daily line-ups to confirm all guest information is accurate which will ensure a smooth operation
• Responsible for checking guests in and out, including greeting, giving proper welcome packets and room assignment
• All front desk duties, including answering phones and assisting guests with request
• Maintain inventory such as movies, medical supplies, and backstock of miscellaneous items such as batteries and personal hygiene items
• Review group resumes when necessary to ensure all group needs are met and assist Sales with groups by preparing BEO’s, group rooms, group arrivals, and group key packets
• Maintain a clean and neat work area
• Review daily reports and follow through with the Front Desk Team to ensure that all information is correct in the system
• Review each guest profile and reservation prior to arrival to ensure it is complete

Accounting

• Ensure all guests are charged correctly for items purchased
• Understand the point of sale operations for gift shop and incidental charges
• Follow all procedures and make sure all agents do as well

Must comply with all company policies and procedures.

Must be able to work well with other Team Members and managers and interact with our guests.

To perform the essential functions of this position regular and consistent attendance is required, as well as, flexibility to work nights and weekends.

SUPERVISORY RESPONSIBILITIES

• None

EDUCATION and or EXPERIENCE

• High School diploma or equivalent
• 2-3 years of Hospitality or Customer Service experience
• Basic understanding of MS Office Programs and Point of Sale Systems
• Must have a valid driver’s license

LANGUAGE SKILLS

• Must have excellent written & verbal communication skills
• Must be able to interact and communicate effectively with guests, managers, and team members

MATHEMATICAL ABILITY

• Basic knowledge and understanding of math and general accounting

REASONING ABILITY

• Must be able to make decisions under pressure
• Must be able to simultaneously manage diverse tasks
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• Must be able to sit or be on feet for long periods of time
• Must be able to lift up to 40 lbs.