High Value Commercial Service Lead

Job Title:

High Value Commercial Service Lead

Location:

CityScape

What you'll do:

As a High Value Commercial Service Lead, you will partner with leadership to coach and execute the full Client Engagement Cycle. You will promote and exemplify the department's "sales, service, operations" philosophy through client interactions. You will strive to provide best in class white glove service to our clients. You will respond to and resolve client requests and provide expert advice and guidance for these clients utilizing products and services such as Treasury Management, Online Banking, Bank Accounts, loans, commercial cards, File transfer and Data Exchange, and other services. You will work with internal departments and resources such as the Preferred Banker support system, Relationship Managers, Treasury Management, Cards, Bank Operations, and IT to drive client satisfaction. You will support the team through a career experience journey to augment banking knowledge for more effective work solutions and career growth opportunities by achieving and exceeding department metrics, conducting training sessions, and demonstrating knowledge through customer and team interactions. You will prepare, provide, and present to internal partners and clients throughout the year incorporating client activity, current solutions, setup structure, and recommendations for additional products and solutions.

What we are looking for:

• Manage and maintain relationships with clients by earning trust, thoroughly understanding client needs, providing targeted advice, and execute the complete client life cycle by developing thoughtful solutions and delivering an exceptional client experience.
• Work with internal partners to provide interdisciplinary expertise and help generate business results and acquire new assets, both from existing client base and new client acquisition
• Ensure that proposed solutions fulfill clients' needs and objectives in the short, medium and long term through a holistic goals based planning approach
• Oversee and manage distribution of work for their designated team, facilitate cross training opportunities, and provide reporting to management on production, turnaround times and other key data points.
• Ensure the team meets service level standards including sales, customer service, turn-around time, risk management and regulatory compliance, audit soundness, and productivity and efficiency. May also monitor individual team member progress on their career experience journey to support their career progression and ensure optimal client support for all client inquiries or requests.
• Assist leadership by creating and executing strategic business initiatives driven by data analytics. This may require change management techniques with other internal departments, proactively keeping up-to-date with Bank products, and completing other duties as assigned.
• Lead and develop a team; responsible for participating in hiring, coaching, performance management, training, and development.

What you need to have:

• High school diploma required, bachelor’s degree in related field preferred.
• 5+ years of banking, or related experience, or advanced degree:
• 2+ years post high school education and professional or relevant internship experience or advanced degree
• Product Knowledge: Foundational knowledge of banking products or related business software
• Energetic individual that is self-motivated, coachable, and flexible in thought
• Enjoys a fast-paced environment with changing and evolving responsibility
• Detailed oriented
• Invested in personal development
• Consistently pursues client experience excellence
• Works quickly to fulfill client needs delivering complex solutions
• Strong speaking and writing skills for internal and external audiences (ex: sales or leadership)
• Microsoft Word, Excel, and PowerPoint experience with Salesforce a plus
• Professional verbal and written communication Previous leadership experience preferred.
• Ability to travel 25%

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Ass