CHILD SUPPORT CASE PROCESSING SPECIALIST - PPFD - 73005024

Requisition No: 846527 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING SPECIALIST - PPFD - 73005024

 Pay Plan: Career Service

Position Number: 73005024 

Salary:  $37,759.92 - $47,081.16 / annually 

Posting Closing Date: 02/17/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Case Processing Specialist - PPFD (Revenue Specialist III)

Tallahassee

This is an Internal Agency Advertisement

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs advanced payment processing for child support cases and is an excellent fit for critical thinkers with a financial background.  If you enjoy working with financial information problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Analyzing and completing complex financial activities
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.  
• Two years of experience conducting research and analyzing information to make decisions. *
• Two years of experience communicating with customers for the purpose of resolving inquiries. *

SUBSTITUTIONS: 

• *Relevant education may substitute for the required experience

PREFERENCES:

• Preference will be given to individuals with PPFD experience.

SPECIAL NOTES:

• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
• In lieu of an SVT, this position will use the Alternative Screening Criteria.

SALARY: $37,759.92 - $47,081.16

BENEFITS:

Benefits include, but are not limited to, health insurance,