Sales Supervisor: Little Words Project

About the Brand

Founded by CEO Adriana in 2013, Little Words Project™ began with a simple idea: to create bracelets that serve as wearable affirmations. What started as a personal project for Adriana, quickly grew into a movement, with each bracelet reminding its wearer of their worth, offering strength through tough times.

Now, 10 years and millions of bracelets later, our community continues to prove that kindness is a true superpower. We’re so grateful you’re here to be part of this journey. Remember: just be nice.

Handcrafted with Love
Each bracelet is custom-designed to represent a word or message uniquely yours. Choose from a variety of crystal or stone bead styles, and personalize it with a message of up to 13 characters.

Built on Kindness
Our bracelets are meant to be worn, loved, and shared. With every bracelet you wear, pass it on to someone who could use a little reminder of their worth. Together, we’re spreading kindness, one Little Word™ at a time.

About the Role

We are seeking a passionate and driven full time Sales Supervisor for our boutique in West Village NYC. As a key leader in our team, you will play a pivotal role in managing day-to-day store operations, driving sales, and cultivating exceptional customer relationships. Your leadership will inspire your team to create memorable and elevated in-store experiences, reflecting the prestige and excellence of the brand.

As a Sales Supervisor, you will work closely with the Store Leader/General Manager to implement strategic initiatives designed to boost team performance, increase revenue, and uphold exceptional guest service standards. In this leadership role, you will not only guide and motivate your team but also oversee key operational functions such as inventory management, visual merchandising, and shipment processing, ensuring the smooth and efficient running of the store.

With a one-team mindset, you will also contribute to market and brand initiatives such as promotional events, activations, and store openings. You’ll leverage technology and systems such as Shopify, Endear, and Slack to optimize store operations. As a hands-on leader, you will manage both the customer experience and support your team’s growth, all while operating independently and effectively under pressure.

Position Qualifications

• Must be 18 years of age or older.
• Demonstrated leadership skills with the ability to inspire, guide, and collaborate effectively with teams to achieve both individual and organizational goals.
• Foundational experience in retail or customer-focused roles, with a proven track record of delivering exceptional guest experiences; experience in related categories is highly desirable.
• Flexibility to accommodate dynamic business needs, including availability for days, nights, weekends, and holidays.
• Active and engaged presence on the sales floor, with the physical capability to stand, walk, climb ladders, and lift up to 50 pounds to ensure operational excellence and an elevated customer experience.

Hourly Pay Range: $21 to $27. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

Interpersonal skills

• People Leadership: effectively guides and motivates others through coaching and mentoring, assists with training and building a bench of future leaders.
• Customer-Centric & Hospitality-Driven: seeks to create genuine and authentic connections, anti