Associate Manager, Loyalty & Executive Experiences Marketing

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Job Category

Marketing & Communications

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Customer Success Group’s Loyalty & Executive Experiences Marketing team creates and delivers high-touch experiences and events that deepen executive relationships with our customers. We maximize business impact by engaging with the right account decision makers in the right place and at the right time to accelerate pipeline, boost loyalty and retention, and fuel growth for Salesforce. We champion the Salesforce value of “Customer Success” and put our customers first in everything that we do – because when our customers succeed, we succeed.

The Associate Manager, Loyalty & Executive Experiences Marketing role will support the planning, execution, and oversight of our initiatives for the AMER Customer Success and Salesforce Professional Services businesses.

Responsibilities:

• Act as a strategic marketing partner to the AMER Customer Success and Salesforce Professional Services leadership teams, curating creative experiences and events that meet or exceed business goals.
• Drive strategic account engagement through sales and customer success team alignment to target accounts with high-impact potential.
• Manage executive communications with stakeholders, sales and customer success leadership, and senior-level customers.
• Attend experiences and events onsite, coordinating every detail to deliver best-in-class customer and host experiences.
• Interface with customers of all sizes and across all industries.
• Evaluate, measure, and report on strategic effectiveness of program efforts, leveraging data to drive decision-making for future initiatives.
• Execute multiple programs simultaneously with minimal oversight in a dynamic and fast-paced environment.
• Create trusted, repeatable processes to drive efficiency and scale.

Required Skills:

• 3+ years of professional experience in marketing, events, sales, program management, or another relevant field.
• Commitment to customer experience and a strong track record of delivering internal or external customer success.
• Aptitude for data, analytics, and reporting for strategic decision-making.
• Can effectively collaborate across distributed (onsite and virtual) teams with a highly consultative approach to partnering with team members.
• Strong business sense with the ability to navigate through ambiguity to identify key objectives and craft strategic customer engagements.
• Exemplary verbal, presentation, and written communication skills.
• Highly organized, adaptable, and detail-oriented.
• Travel required.

Desired Skills:

• Proven experience designing and delivering executive engagements.
• Familiarity with Salesforce and/or other SaaS and B2B technology sales strategy and customer success lifecycle.
  
  This is not a remote position. #LI-Hybrid

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Posting Statement

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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religi