General Manager I

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

 

Salary Range: $98,800 - $123,500

YOUR ROLE

Accountable for managing all aspects of a high-volume Multi-Client logistics operation. Ensure consistent high level service quality and customer satisfaction, profitable, cost-efficient operations and compliance with company policies and procedures, ISO standards, Sarbanes Oxley requirements and other regulatory guidelines.   Models and acts in accordance with our guiding principles and core values.

 

 

WHAT ARE YOU GOING TO DO?
 

• Coordinate and provide direction for customer service efforts from all station departments. Ensure ongoing customer service and maintain customer relations through focusing on the contract's daily operations based on customer’s needs. Daily communications with the customer to discuss service needs and potential problems.
• Responsible for attainment of profit objectives of contracts, provide financial analysis and decision making for customer.
• Responsible for the organic growth and development of additional business opportunities with existing customers. 
• Ensure safety, maintain quality, establish and monitor cost control programs.
• Lead and foster creative problem solving, develop positive and professional relationships with customer and within contracts. 
• Work with government departments, social groups, etc. 
• Oversee operations management within the company guidelines. 
• Oversee operations schedule and staff in anticipation of customer needs.  Oversee the staffing needs of contract to assure sufficient labor to meet the customer's requirements and control costs. 
• Manage the contract staff to assure continued quality service by writing procedures, testing hiring and training managerial and operational personnel.
• Encourage use of Performance Management system in all facets of the operation.  Maintain the contracts quality performance objectives through the continuous improvement processes. 
• Establish ongoing programs to ensure continuous improvement.  This includes the use of Kaizen, LEAN, and the EQS program to maintain quality performance. 
• Establish and monitor cost control programs, including annual budget development, monthly P&L review, payroll, and cost analysis.  Utilize Performance Management projects to guide managerial staff to monitor and control costs on a weekly basis. 
• Daily administration of contract, including preparation of customer related performance reports and other correspondence; requests from vendors, general office and contract employees; and all other items that fall within managerial scope of responsibility. 
• Negotiate and enforce collective bargaining agreement where applicable. 
• Perform other duties as assigned.

 

WHAT ARE WE LOOKING FOR?

 

Education and Experience:

• Bachelor’s Degree in Business, Logistics, 3PL or Transportation. Master’s Degree preferred.