Jobs and Careers

Service Support Specialist/ Resolution Specialist- Night shift

Southfield, United Statesfull_timeVerifiedPosted 3 May 2023

About the role

Company Description

Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class live dealer gaming to our licensees, which include many of the world’s best-known gaming brands and now looking for talent like you to join us in our Evolution!

Job Description

The Service Support Specialist is responsible for monitoring live casino game play and correcting both user and technical errors to ensure tables are operational and without interruptions. This individual also documents errors as they occur in real time and escalates issues as required.

Key Responsibilities:

To ensure that all tables are operational without interruptions
Ensure appropriate number of staff are present for each shift
Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity
Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging and escalating all alerts as necessary
To fix game irregularities on the tables: Online Casino Dealers’ mistakes, software issues
Manage ad-hoc situations which may occur on shift in appropriate manner to still be able to deliver all products
To prepare shift reports for the Management

Qualifications

A keen skill for multi-tasking along with excellent problem-solving skills
An approachable, energetic presence thriving in a high-pressure environment
Ability to work under pressure and make decisions in stressful situations.
Ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authorities
An analytical and proactive approach with keen attention to detail
Excellent computer literacy skills - command of Microsoft Oﬃce products in particular
Ability to work diﬀerent shifts
Awareness of casino games will be considered as a merit

Additional Information

This position is an excellent opportunity to join the fast-growing Evolution team. We also offer:

Paid Time Off
401K Match
Paid Holidays
Employee Referral Program
Medical, Dental & Vision Insurance Plans
Company Paid Life and AD&D Insurance
Commuter Flexible Spending Account (FSA)
Nationwide Employee Discount Program
Full Training & Growth Opportunities
Professional and personal development – for the right person there is opportunity for the role to grow in responsibility

All your information will be kept confidential according to EEO guidelines.

#EVOMIH

About Us

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.

Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).

Evolution US was established in 2018. More information on Evolution.com.

About Us

Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).