Senior Manager, Strategy & Analytics

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization.

SUMMARY

The Senior Manager, Strategy & Analytics plays a critical role in supporting and accelerating growth opportunities across the organization. This position is responsible for analyzing data, identifying process inefficiencies, and delivering actionable insights that help the Business Development team to increase overall effectiveness. The role partners closely with cross-functional stakeholders to monitor performance, track key metrics, and lead efforts that enhance the quality, speed, and consistency of growth opportunities. The position requires strong analytical skills, cross-functional collaboration, and the ability to manage multiple projects in a dynamic, remote environment.

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.

Growth Strategy & Optimization:

• Conduct detailed analysis of internal and external growth data to identify trends, and opportunities to accelerate growth for the Business Development team.
• Provide regular insights and reporting to support operational improvements and process optimization efforts led by the Business Development team.
• Develop and maintain performance dashboards that track admissions KPIs, SLA compliance, and team productivity metrics.
• Automate and maintain the quarterly Business Development bonus tracker based on evolving performance goals and eligibility criteria.
• Collaborate with IT and analytics teams to ensure data integrity, and to maintain and update data lake tables supporting growth reporting.
• Lead efforts to streamline manual reporting processes in collaboration with cross-functional stakeholders.
• Perform ad hoc analyses and generate reports to support strategic initiatives, pilot programs, and executive inquiries.
• Track and support operational pilots aimed at reengineering aspects of the Business Development workflow; monitor results and communicate outcomes.
• Maintain up-to-date hospital and referring physician lists within the referral management platform, performing quarterly audits and updates.
• Analyze and identify hospital referral trends to uncover opportunities for outreach and engagement aimed at increasing referral volumes and expanding market share.
• Other projects assigned based on business needs.

Qualifications

Qualifications/Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Requirements include:

• Bachelor's degree in business, healthcare, marketing, analytics, or related quantitative discipline required.
• At least 6 years of related experience in at least one of the following disciplines: Strategy, Business Development, or Market Research.
• Experience in data analysis, modeling, and project management required.
• Data Visualization Tools: Skilled in Power BI and/or Tableau for creating dynamic dashboards, performance tracking, and executive-level reporting.
• Data Analysis: Strong working knowledge of SQL and Excel for querying, cleaning, and analyzing large datasets to uncover trends and inform strategic decisions.
• Referral Management Systems: Experience managing and maintaining data integrity within referral tracking platforms, including routine updates of physician and hospital databases.
• Collaboration Platforms: Comfortable working within shared environments such as SharePoint, monday.com, and Teams to coordinate cross-functional initiatives.
• Ability to effectively articulate data and metrics to stakeholders, business partners, and leadership.
• Excellent customer service skills and ability to communicate effectively, both verbally and in writing.