RCIS Crop Technical Claims Associate Supervisor, Iowa

Zurich North America is hiring an RCIS Crop Technical Claims Associate Supervisor to join our team! We are open to hiring talent in one of the following locations:  Iowa.

 

The location for this role will be some one that lives with in 50 miles of North East Iowa in or around the counties of Allamakee, Winneshiek, Fayette, Buchanan, Delaware, Dubuque, and Clayton.

 

In this role you will be responsible for:

 

• Oversees a team of Crop technical Claims Professionals. Coordinates the work activities of the team, and has responsibility for performance, development, and coaching of staff.
• Oversee day-to-day work activities of a group of adjusters by providing direction, technical guidance, and tracking and reporting on key metrics.
• Contribute to customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analyzing and resolving quality and customer service problems.
• Monitor file allocations, resources and other expenditures to ensure appropriateness.
• Ensure compliance with all legal, regulatory and internal control requirements.
• Responsible for attracting, onboarding, recruiting and retaining team members.
• Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company's policies.
• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications.
• Create a workplace culture that is consistent with the Zurich mission, vision and Zurich Basics.
• Protect Zurich's reputation by keeping claims information confidential.
• Maintain professional and technical knowledge by attending educational workshops, professional
• publications, establishing personal networks, and participating in professional societies.

 

Basic Qualifications:
 

• Bachelors Degree and 2 or more years of experience in the Claims area
  OR
• High School Diploma or Equivalent and 4 or more years of experience in the Claims area
  OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims area
  AND
• 2 or more years of claims handling experience
• Customer Service experience
• Experience with Microsoft Office
• Knowledge of the insurance industry, claims and the insurance legal and regulatory environment

 

Preferred Qualifications:

 

• Highly preferred Crop insurance experience.
• Negotiation experience
• Experience collaborating across work groups
• Experience in line of business
• Leadership, coaching or mentoring experience
• People Management experience
• Ability to collaborate across work groups
• Excellent communication skills