Customer Service Representative

Description

Join the premier Lawn Care provider in New England and work with a team that is dedicated to providing superior service and an unparalleled experience to customers throughout Maine, Massachusetts, and New Hampshire. As the leading Lawn Care Provider in New England, we take pride in delivering exceptional service and fostering an unparalleled experience for both our valued customers and team members.

We are looking for a Full-Time Customer Service Representative that brings to the team an Energetic personality, with a demonstrated ability to engage and communicate with customers in a service-oriented setting.

Why Choose Mainely Grass?

• Superior Service: Be part of a team dedicated to providing best-in-class Lawn Care services.
• Expansive Reach: Join us in serving customers throughout Maine, Massachusetts, and New Hampshire.
• Growth Opportunities: Thrive in an environment that encourages personal and professional development.

Responsibilities Include

• Inside sales including lead qualification, price estimating, quote generation, program & service questions, and account setup
• Customer Service tasks such as service questions and issues, maintaining up-to-date account information, and billing and payment processing
• Coordination with field operations to ensure a seamless customer experience
• Identify and proactively look for solutions to correct customer concerns and issues
• Develop new business with existing customers and/or identify areas of improvement on customer accounts
• Responsible for maintaining a high level of professionalism and empathy with customers
• Assist with challenging customer requests or issue escalations as needed
• Excellent communication skills (verbal and written).
• Self-motivated with excellent organizational, time-management, and problem-solving skills.
• Willingness to learn.
• The ability to work both independently and within a team environment.
• Strong technical expertise.
• The ability to be resourceful, analytical, adaptable, and organized with the ability to build relationships with our customers.
• The ideal candidate will have experience operating and navigating CRM/ERP systems (Hubspot, Workwave preferred but not necessary).

Position starting pay is $24.00 per hour

Requirements

• Excellent communication skills (verbal and written).
• Self-motivated with excellent organizational, time-management, and problem-solving skills.
• Willingness to learn.
• The ability to work both independently and within a team environment.
• Strong technical expertise.
• The ability to be resourceful, analytical, adaptable, and organized with the ability to build relationships with our customers.
• The ideal candidate will have experience operating and navigating CRM/ERP systems (Hubspot, Workwave preferred but not necessary).

Benefits

• Health Insurance- 80% premium paid by the employer
• Dental
• Vision
• Life Insurance
• 401K - up to 4% company match immediately available
• PTO
• Holiday Pay
• Employee Discounts
• Competitive Compensation