Client Tech Supt cnslt III

ADP is hiring a GlobalView Application Services Consultant

 

Job Responsibilities:

• Provide 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Lead is escalation.
• Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Lead handles most complex
• Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions. Lead handles most complex.
• Deliver effective client communications and ticket management/resolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering.
• Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required
• Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application.
• Identify, manage and test SAP Note application as an Advanced Correction.
• Create and send Customer messages to SAP to request support and corrections
• Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.
• Provide mentoring support and guidance to other consultants on areas of expertise
• Lead - develop, organize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental/performance activities of team.
• Performs other related duties as assigned.

Technology Specific Job Requirements:

• SAP Payroll/HR application experience - including Enterprise/Personnel structure, payroll configuration, rules and schemas, International Leave, Postings to Finance, Understanding of Authorizations, Time Management Configuration
• Excellent Understanding of Payroll Processing Methodology
• Understanding of Employee Self Service/Portal.

Experience:

 

3-5 Years of Directly Related Experience.

 

RESPONSIBILITIES:

• Analyze support issues logged in accordance with clients’ SLA.
• Prepare functional specifications and change control requests, including design and configuration details.
• Provide consulting services to client base.
• Perform Configuration and resolve client issues based on the ticketing system/CRM.
• Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise.
• Knowledge of FICA limits, Tax Reporter, SAP Note /BSI TUB updates and Year End activities.
• Ensure client and support center documentation are maintained.
• Deliver effective client communications and ticket management/resolution via CRM.
• Ensure that customer needs are addressed; work with Global View Product Manager on items that are not currently part of client's current offering.
• Communicate effectively with ADP ancillary services.
• Liaise with Service Delivery Coordinators / Account Management.
• Attend client facing meetings as required.
• Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.
• Provide mentoring support and guidance to other consultants on areas of expertise.
• Performs other related duties as assigned.
• Up to 10% client travel required.

Technical Skills Needed:

• Strong SAP Payroll/HR application experience with specific knowledge of: -
• Enterprise/Personnel Structure
• SAP Payroll Configuration - Rules and schemas, Wage Types, Overpayment Functionality
• Postings to finance
• Excellent understanding of US Payroll Processing Methodology
• SAP HCM Integration with other products and Interfaces will be an added advantage

QUALIFICATIONS REQUIRED:

• Bachelor's Degree or its equivalent in education and experience.
• Must have 5+ years of proven hands-on SAP Payroll configuration / consulting experience in the US and/or Canada.
• SAP certification or equivalent SAP work experience.

 

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the