Staff Program Manager

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Position Summary:  

We are seeking a seasoned Program Manager to lead Illumina’s complex marketing and eCommerce initiatives across our digital marketing platforms. This strategic role is responsible for orchestrating enterprise-level programs including the evolution of our corporate and support websites, customer portal and selection tools including the intake and execution of new product introductions (NPIs) and global campaigns. You'll work at the intersection of marketing, digital, GIS, product, and commercial teams to ensure aligned delivery and measurable impact. 

This role will manage a team of project managers, providing agile leadership, strategic prioritization, and operational oversight to ensure high-quality execution across multiple workstreams. 

Key Responsibilities: 

 

Program Leadership & Delivery 

• Drive end-to-end program delivery for enterprise marketing solutions such as website enhancements, personalization, and portal capabilities. 
• Partner cross-functionally with Product Management, Content Strategy, UX/UI, Development and Commercial teams to align digital roadmaps and timelines. 
• Develop a framework around an iterative state for individual contributors that is performance-driven and leverages analytics, user research, user testing and A/B testing data. 

Team Management 

• Grow in role to Lead, mentor, and develop a team of project managers operating in an agile framework. 
• Oversee agile ceremonies in coordination with Digital Product Owners (e.g., sprint planning, backlog grooming) to support velocity and continuous improvement. 
• Ensure consistent project documentation, reporting, and stakeholder communication across all initiatives. 

Strategic Intake & Prioritization 

• Manage a structured intake process to assess, scope, and prioritize requests from business stakeholders. 
• Facilitate quarterly planning and roadmap alignment sessions with marketing and business leads. 

Governance & Optimization 

• Establish best practices and scalable frameworks for project execution, resource allocation, and risk mitigation. 
• Track KPIs and operational performance metrics to drive accountability and continuous optimization. 
   

Qualifications & Skills: 

• 8+ years of program/project management experience, with at least 3 years in a digital marketing or web experience-focused role. 
• Experience in life sciences, healthcare, or regulated industries preferred. 
• Proven ability to manage large-scale digital programs, including websites, portals, and campaign ecosystems. 
• Demonstrated leadership of cross-functional teams and direct reports in an agile environment. 
• Exceptional organizational, communication, and stakeholder management skills. 
• Experience with enterprise CMS platforms, marketing automation tools, and analytics platforms is a plus (e.g., Adobe Experience Manager, Salesforce, Google Analytics). 
• Bachelor’s degree in Marketing, Business, Communications, or related field; PMP, Scrum Master, or Agile certifications. 

 

Preferred Qualifications: 

• Experience in the life sciences, industrial, or