Quantitative UX Researcher - SAP Business AI

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.  

  
 
We’re looking for an experienced Quantitative UX Researcher to help us deeply understand how business users engage with SAP’s next-generation AI experiences—and to drive data-informed decisions about the future of AI across our enterprise platform. You’ll lead rigorous, end-to-end research that grounds our AI product strategy in the needs, expectations, and behaviors of business users globally. 

 

This is a highly cross-functional and future-focused role, ideal for someone who brings survey science expertise, product intuition, and a passion for shaping AI that delivers real business impact. 

 

 

What you’ll do 

• Drive user-centered AI innovation, uncover what business users need and expect from AI, and translate these insights into opportunities that shape AI product strategy and the overall SAP AI roadmap. 

 

• Design and execute large-scale, statistically rigorous studies (e.g., surveys, behavioral telemetry analyses, experimentations) to reveal how users interact with AI features, understand trust barriers, and measure real-world value and impact. 

 

• Develop metrics and longitudinal tracking systems to monitor changes in business user attitudes, trust, efficiency, and adoption of AI-driven capabilities over time—informing teams as they scale and mature SAP’s AI offerings. 

 

• Surface actionable insights for product and business strategy. You’ll do that by using segmentation, behavioral modeling, and advanced analytics to identify what drives adoption, satisfaction, and desired business outcomes with AI features, ensuring research findings lead directly to improved product decisions and technology investments. 

 

• Partner closely with fellow AI-focused User Researchers, PMs, Designers, Engineers, and Data Scientists to translate insights into intuitive, trusted, and delightful AI solutions for business users. 

 

• Be a voice for responsible, human-centered AI and establish research programs that proactively address topics like explainability, fairness, user control, and confidence in AI—advancing SAP’s leadership in trustworthy enterprise AI 

• Synthesize complex quantitative findings into clear, compelling recommendations for technical, design, and executive audiences—driving clarity and confidence in the evolution of SAP’s AI. 

 

 

Qualities you bring  

• You instinctively think about problems from the perspective of business users, and are highly motivated to make AI more intuitive, trustworthy, and impactful for them. 

• Turning complex product and business questions into researchable hypotheses, and enjoy bringing structure and scientific rigor to transformative AI innovation. 

• You are an Applied Generalist that comfortable applying a broad toolkit—from experimental methods to statistical modeling—to tackle varied business and UX challenges. 

• A genuine love of programming a