Two-Way Radio Programmer (45458)

Job Summary

Receive, test, diagnose, repair, and program RF equipment including mobile and handheld two-radios, repeaters, POC devices, and accessory equipment; Remotely assist field service technicians by providing programming information and support as needed; Program and provision POC devices; Assist in shipping, receiving and inventory upkeep as directed; Assist service coordinator and inside sales with technical knowledge on part selection and identification; Coordinate factory warranty repair; Assist in the staging, programming, and testing of dispatch consoles and simulcast systems as directed.

Job Responsibilities

• Demonstration of our core values at all times
• Assist Service Coordinator and Inside Sales with technical knowledge for part selection and identification
• Use of service management software to ensure proper record documentation and process flow
• Field inbound technician and customer support phone calls
• Use of an RF Service monitor to test equipment and understand readings
• Test and program portable and mobile two-way radios
• Test and program RF repeaters
• Program and provision of POC devices
• Engrave radio cases and housings as directed
• Create/modify code plugs
• Test, diagnose, and repair portable and handheld radios, repeaters and BDAs
• Provide quotes for repair estimates to include parts and labor costs
• Coordinate factory/warranty service repairs and assist with shipping and receiving of these items
• Maintain a collection of programming and testing equipment including programming cables
• Maintain a database of firmware, software, and files needed to program new and legacy equipment
• Stay up to date with the newest releases and updates of all firmware for our products and services
• Create technician step by step how to guides as directed

Skills

• Ability to work independently and as an active member of a team
• Proficiency with all Microsoft Office products
• Strong multitasking, time management, and prioritization skills
• Excellent organizational skills and initiative are preferred
• Strong foundation and understanding of technology
• Ability to follow a detailed process
• Self-motivated and directed
• Understanding of Ohms law and basic low voltage electrical work
• Ability to troubleshoot and diagnose issues in a systematic approach

Educational Requirements

• High School Diploma (Required)
• Technical training and certifications (preferred) (OSHA, R56, Motorola, Kenwood, Harris, EF Johnson, etc) 
• RF or IT background (preferred)

Basic programming knowledge:

UHF,VHF,7/800, DMR CONVENTIONAL/TRUNKING, P25 CONVENTIONAL/ TRUNKING,CONVENTIONAL ANALOG

MOTOTORLA RADIOS XPR MOBILES AND PORTABLES

-MOTOTRBO CPS 2.0

-APX MOBILES AND PORTABLES