Operations Manager - Experienced (REF1362F)

<h3>Company Description</h3><p>The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.</p><h3>Job Description</h3><p>SCOPM, leadership, management, customer</p><p>• Responsibility for the complete service chain of customer application<br/>• Being a single point of contact towards Service Delivery Manager and/or customer<br/>• Ensure performance and quality of the operation<br/>• Measuring and reporting operational SLAs<br/>• Coordinating the daily business<br/>• Handling of escalations</p><h3>Qualifications</h3><p><strong>Requirements:</strong></p><p>• <strong>Fluent german </strong>and andvanced english language knowledge<br/>• Proactive problem solving ability<br/>• At least 1 year of Operation Manager experience<br/>• Experience in optimizing operational processes<br/>• Team-management experience<br/>• Strong interpersonal skills<br/>• Structural problem-solving abilities<br/>• Analytical skills and the ability to interpret</p><p><strong>Advantages:</strong></p><p>• Service Delivery Manager experience<br/>• Experience with Cloud operation and technologies<br/>• ITIL Foundation certificate, and/or equivalent work experience<br/>• Agile methodology knowledge<br/>• Fluent english language knowledge<br/>• Project management experience</p><p><strong>Personality:</strong></p><ul><li>Analytical mind</li><li>Team spirit even in a virtual team</li></ul><h3>Additional Information</h3><p>* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.</p>