Salesforce Project Manager

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

RSM is the leading provider of audit, tax and consulting services to the middle market, which is the engine of global commerce and economic growth. With over 15,000 employees across the U.S. and Canada and a global presence in 120 countries, our purpose is to deliver the power of being understood to our clients, colleagues, and communities. As first-choice advisors, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment. 

Through a supportive, caring culture, our people are empowered to be their authentic selves, make an impact, own their futures and achieve their personal and professional aspirations. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients.

As a member of RSM’s consulting team, you’ll work directly with key decision makers and company owners to gain a better understanding of the challenges they face. This experience also allows you to see firsthand the positive impact your efforts can have on the client's success.

We are looking for a seasoned Project Management Professional to join our Salesforce consulting team.  You will be working with RSM consultants and clients utilizing your project management leadership, expertise, and talent to provide project management oversight to medium and large-scale digital transformations. The Project Manager’s oversight will enforce project timelines and budget adherence resulting in increased client satisfaction, improved delivery and implementation practices and project profitability. Experience with Salesforce implementations and Agile methodology is an important element of this position.

Responsibilities:

• Assess, establish, and organize all phases of a Salesforce project implementation.
• Manage multiple workstreams and project types at once.
• Partner with Architects and a team of consultants to identify and resolve any project issues or complexities.
• Develop and manage full-scale project plans to include identifying and managing project dependencies and critical paths.
• Proactively manage changes in project scope, identify potential out of scope activities, and devise contingency plans and/or roadmaps for future phases.
• Adapt to client and team expectations for timeliness, responsiveness, accuracy, service quality, and thoroughness.
• Leverage technical and industry knowledge as well as client history to increase efficiency and add value.
• Own the client relationship to ensure collaboration across all lines of business and internal functions to meet or exceed client expectations.
• Serve as an escalation point to team members while facilitating prompt and appropriate responses to project issues and risks.
• Forecast project resourcing and project timelines based on task and team member allocation.
• Effectively and regularly communicate project expectations to internal consultants and clients in a timely and clear fashion.
• Work directly with leadership and other team members to develop best practices and tools for project execution.

Qualifications:

• 5+ years of overall project management or software implementation experience with 70% of the experience being in Salesforce projects (Sales and Service cloud).
• 2+ years being a lead project manager within software development life cycle and delivery methodologies (Agile preferred).
• Experience in large Salesforce transformations of $1M or more with 7+ team members.
• Experience with Salesforce Sales and Service Cloud as well the business acumen around the sales and service business models.
• Track record of successfully managing timelines and meeting or exceeding client expectations
• Strong skills in assessing the big picture quickly to then delegate to team focused tasks.
• Proactive in seeking knowledge to understand key happenings, needs/problems, and visions of success for the client’s business.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, Smartsheet, and Jira.
• Proven ability to lead multi-workstream projects as well as multiple projects at a time.
• Ability to travel