Description

Summary

The Account Manager is an experienced professional responsible for supporting and growing relationships with dealers, distributors, and manufacturers. The Account Manager manages a larger and more complex portfolio of accounts requiring advanced analysis, proactive monitoring, and cross-functional collaboration. This role serves as a key link between Sales, Credit, Finance, and Operations to ensure accounts remain healthy, compliant, and positioned for long-term success.

Duties & Responsibilities

• Advanced Account Management

  • Manage a portfolio of complex or higher‑risk accounts requiring deeper analysis, proactive monitoring, and stronger coordination across internal teams.

  • Serve as the primary relationship manager for assigned dealers, addressing escalated inquiries, structural account changes, and unique servicing needs.

  • Support credit-related activities such as processing requests for credit line changes, account restructuring, and special approvals within authority.

• Account Maintenance & Documentation

  • Process exception reviews, financial statement follow‑ups, and documentation requirements for complex accounts.

  • Prepare formal communications including delinquency notices, default letters, and other required correspondence.

  • Resolve escalated discrepancies, billing issues, suspense items, and account adjustments.

• Cross‑Functional Collaboration

  • Partner closely with Credit, Sales, Finance, Compliance, and Operations to solve account issues and support dealer growth.

  • Escalate risks, prepare problem‑loan reporting, and recommend mitigation strategies.

  • Serve as the voice of the dealer, ensuring cross‑team alignment.

• Operational & Process Support

  • Support dealers through application, underwriting, and onboarding processes when needed.

  • Ensure accurate processing of payments, credits, trade-ins, refinances, and third‑party payoffs.

  • Participate in and occasionally lead process‑improvement initiatives.

• Monitoring & Reporting

  • Use analytical tools to identify stressed accounts, emerging risks, or unusual activity.

  • Track portfolio trends, performance indicators, and documentation compliance.

• Additional Responsibilities

  • Represent the organization in dealer and manufacturer meetings.

  • Participate in special projects at the discretion of the Onboarding Manager.

  • Perform other duties as assigned.

Basic Qualifications:

• Bachelor’s degree or equivalent education/experience.

• 2+ years of experience in financial services in account management, customer service, loan operations, credit, or similar roles.

• Experience managing multiple accounts simultaneously.

• Excellent written and verbal communication skills.

Preferred Qualifications:

• Experience in banking, equipment finance, specialty finance, or captive finance.

• Strong analytical thinking and comfort interpreting data.

• High attention to detail with strong organizational skills.

• Proven ability to collaborate across teams and adapt to change.

• Proficiency with MS Office and ability to learn internal systems.

• Self-motivated and able to work with minimal supervision.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be current