Regional Commercial Administrative Supervisor

101217

2393 E Commercial St, Meridian, Idaho 83642

TruGreen accepts applications on an ongoing basis.

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview

Supervises and coordinates the daily activities of a team responsible for providing administrative support for multiple branch commercial collections, customer service, and general account management. Focuses on strategy implementation and control to achieve business expectations. Partners with region/division commercial managers to develop sales strategies for commercial account book of business. Tracks metrics related to up-sell to ensure achievement of revenue growth. Travels approximately 60% of the time within assigned territory.

Responsibilities

• Supervises all commercial administrative operations and procedures such as commercial billings and collections.

• Ensures phone calls are answered and customer service expectations are exceeded.

• Maintains associate payroll, personnel files, information management, filing systems, and other clerical services.

• Reviews Commercial Account Specialist payroll and timekeeping records to ensure completeness, accuracy, and timeliness.

• Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal of records in accordance with company policy.

• Monitors commercial data entry responsibilities, inclusive of production entry and posting and sales entry and posting and commercial manual billings.

• Oversees commercial collections responsibilities with direct management of commercial customer service and customer service training for the commercial account specialist team.

• Manages and evaluates associate performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.

• Monitors all commercial account sales activity and branch level renewal activity.

• Tracks commercial customer satisfaction and distributes commercial customer communications for resolution as well as mindshare surveys.

• Travels approximately 60% of the time within assigned territory.
   

Education and Experience Requirements

• Associate’s degree or an equivalent combination of education and experience required

• Three years of customer service experience or related field required

• Three to five years of supervisory or management experience required

• Valid, permanent driver’s license from state of residence. Current liability auto insurance required.

Knowledge, Skills, and Abilities

• Customer Service Skills

• Organizational skills and ability to prioritize multiple tasks

• Written and verbal communication skills

• Business process analysis skills

• Attention to detail and analytical skills

• Ability to operate independently and collaboratively within a team

• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

• Leadership skills

• Ability to drive sales and collection results

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Regularly required to:

• Sit, stand, and walk

• Use hands and arms to handle, feel or reach

• Speak and hear

• Use close vision abilities

Occasionally required to:

• Lift or move up to 25 lbs

• Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level

• Low to moderate
   

Adverse Conditions

• Minimal

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring vete