Concessions Operations Manager

Job DetailsJob Location: NPS - Foxborough, MA 02035Position Type: Full TimeEducation Level: Bachelor's DegreeSalary Range: $76,500.00 - $89,000.00 SalaryJob Category: Food and Beverage - Service
SUMMARY:

The Concessions Operations Manager will support the Assistant Director and Senior Director of Concessions by providing sound leadership in all aspects of the concession department and concessions event operations. The Concessions Operations Manager will deliver an exceptional guest experience, and produce financial and operational success by developing event revenue/cost analysis taking appropriate actions to maximize revenue and margins. Working with the Assistant Director and Senior Director, the Concessions Operations Manager will develop and implement concessions event operational procedures and effective cost control measures for purchasing, inventory control, distribution, event product production, and to minimize spoilage and shrinkage. The Concessions Operations Manager is responsible for delivering an exceptional guest experience, and upholding all local, state, and federal laws pertaining to food and beverage service and employee wage and hour laws.

 

DUTIES AND RESPONSIBILITIES:

 


Develop sound operational plans to ensure effective pre event preparations, event operations and event management for all concessions event services.
Training and development of Concessions and Commissary Managers, and supporting staff.
With Assistant Director and Senior Director, provide post event analysis to VP of Food and Beverage after every stadium concessions event with weekly/event labor cost, product cost, yield reports, and waste/spoilage by item.
Develop and implement effective purchasing, receiving, distribution and inventory cost control measures.
Establish written event operation procedures to ensure sound business practices are being followed
Ensure the highest food quality and sanitation standards at all times.
Special projects and assignments as business dictates
Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPPA


 

SKILLS AND QUALIFICATIONS:

 


3+ years of experience in on-premises foodservice unit or multi-department management
Proficient in business accounting procedures, to include buy not limited to yield reports, cost analysis, pricing strategies, payroll analysis
Knowledge in food safety and sanitation regulations and law
Strong verbal and written communications
Proficient in Point of Sale and Microsoft office programs, preferred
Detail oriented and possess strong organizational skills
Ability to work nights, weekends, and holidays as determined by the facility event schedule
Bachelor’s degree or higher in hospitality/business management
Strong customer service background
Ability to work in a fast paced environment


 

SUPERVISORY RESPONSIBILITIES

 


Beer Pourers, Hawkers,



 


Concessions Supervisors
Vending Concourse Supervisors
Warehouse Associates & Leads


 

PHYSICAL DEMANDS

 


While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel
The employee frequently is required to talk or hear
The employee is occasionally required to reach with hands and arms, bend at the knees
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions


 

WORK ENVIRONMENT

 


Ability to work nights, weekends, and holidays as determined by the facility event schedule
Ability to manage a large diverse workforce and build strong teams
A dynamic, complex fast-paced environment requires that each individual truly seek to learn and understand from others. Appreciate and value different perspectives to expand your view and approach.


 

CERTIFICATES, LICENSES, REGISTRATIONS

 


None required


 

 

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

 

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Qualifications