OmniChannel Customer Development Manager

Relocation Assistance Offered Within Country
Job Number #164526 - Scottsdale, Arizona, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions? If this is how you see your career, Hill’s is the place to be!

Hill’s Pet Nutrition is a multi billion dollar, global division of Colgate-Palmolive Company and the maker of Prescription Diet and Science Diet brand pet food. Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best leading-edge pet nutrition technology, products, and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Our company is a globally recognized Best Place to Work.

As a Customer Development Manager (CDM) for Hill's Pet Nutrition, you will assume headquarter customer management responsibilities for one of Hill’s most strategic partners; PetSmart. The primary responsibilities are to customize and implement Hill's retail environment & brand strategies to grow market share of Hill's Prescription Diet and brand recommendation within PetSmart's veterinary hospital and clinic ecosystem. The role also leads our Digital Commerce partnership with PetSmart. You will develop and execute customer-specific commercial plans to achieve net sales, share and margin goals. The focus of this position is a large, complex omnichannel customer with high sales, high store counts, large geographical footprint, strong marketplace influence, high customer sophistication, and other customer complexities, where strong leadership is needed to engage customers at the highest level with strategic plans.

What You Will Do:

• Connect the dots - You have a pulse on the big picture to identify areas of opportunity for products and programs, develop Customer specific 6P strategies that incorporate consumer insights, and have an awareness of competitor activity to deliver against your business objectives
• Develops and maintains processes and plans to analyze the customer’s business channels (clinics, stores, .com). Evaluates business trends, shopper insights, and findings from post analysis of performed activities, which uses customer consumption and other available data
• Leads customer meetings to influence support of Hill’s Go-to-Market plans
• Develops and executes annual strategic plans and initiatives to achieve the commercial goals
• Engage customers on category growth expectations and opportunities. Developing category and brand solutions to drive the Hill’s business
• Customizes specific programs with Hill’s Shopper Marketing, using Hill’s brand strategies to drive incremental sales
• Establish partnerships with internal and external cross-functional teams. These relationships thrive on mutual trust and integrity to achieve deliverables and execute against strategy and goals
• Builds and maintains accurate volume, promotion and spend forecasts to reflect baseline sales and promotion plans, including managing customer payments
• Collaborates internally to carry out the Hill’s retail environment and brand strategy within investment guidelines
• Drives forward actions in monthly customer planning meetings to review actuals plus plan-to-go

Required Qualifications:

• Bachelor's Degree in Business or related field
• Demonstrated track record of success managing large, sophisticated customer relationships
• 3+ years of experience managing digital or omni-channel customers and/or digital marketing
• Strong influence and negotiations skills for mutually-beneficial solutions with persistence, compromise, and respect
• Ability to discover common ground, identify vital interests, and understand the customer’s underlying priorities
• Strong analytical and problem solving capabilities, with demonstrated proficiency in basic analytic tools (G-sheets, Excel) to develop share-driving 6P recommendations
• Ability to create highly influential a