Guest Service Representative

What you will be doing

• Create incredible memories for guests!
• Building local contacts and be in the know on local area, including events happening in immediate and long term, to provide information to guests.
• Provide and recommend things to see and do in the hotel and local area. Highly knowledgeable of all Instagrammable spots. Stay up to date on services and attractions. Able to Influence and guide guests to amenities and services.
• Ensure Concierge lounge is inviting and clean.
• Provide food and beverage services to guests, ensuring food quality and presentation is appealing, mixing drinks for guests. Complies with applicable laws and responsible alcohol service.

Qualifications Join Our Team as a Guest Services Representative at Murrieta Hot Springs Resort!   Are you an energetic, enthusiastic, and caring individual with a passion for hospitality? Do you thrive in a dynamic environment where your empathy can shine? Murrieta Hot Springs Resort is excited to welcome you to our team in our first year of opening! As a Guest Services Representative, you will be the heartbeat of our Front Desk operations, ensuring every guest feels at home from the moment they arrive. Your role will be pivotal in creating memorable experiences, guiding a team of dedicated associates, and maintaining the high standards that define our resort.   What You’ll Do:

• Provide exceptional guest service by warmly addressing inquiries and concerns.
• Collaborate with other departments to ensure smooth and seamless guest experiences.
• Assist guests with check-ins, check-outs, and reservations with accuracy and efficiency.
• Help guests navigate any technological challenges they may encounter during their stay.
• Maintain a proactive, guest-focused approach to ensure satisfaction throughout their visit.

What We’re Looking For:

• A friendly and positive individual with a passion for guest service.
• Someone who pays attention to the little details that enhance the guest experience.
• A problem-solver who can handle challenges with grace and a calm demeanor.
• A team player who enjoys working with others to deliver outstanding service.
• Collaborate with other departments to ensure smooth and seamless guest experiences.
• Assist guests with check-ins, check-outs, and reservations with accuracy and efficiency.
• Maintain a proactive, guest-focused approach to ensure satisfaction throughout their visit.

At Murrieta Hot Springs Resort, we're not just offering a job—we're offering the chance to be part of something special. If you’re ready to make a lasting impact on our guests' journeys and grow with us, we’d love to hear from you! Apply today and become a key player in the exciting new chapter of Murrieta Hot Springs Resort.   Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Rotating weekends

Experience:

• Hotel: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Murrieta, CA 92563 (Required)

Job Type: Part Time  Pay: $18.00 - $19.00 per hour DOE