Call Center Representative (Bilingual)

Call Center Representative - Smile Straight Orthodontics (Dyer)

** Competitive Hourly Rate Plus Monthly Bonus Potential of up to $200 **

• Are you hardworking, dependable, coachable, and CAREER-MINDED?
• Can you confidently communicate in a professional setting?
• Are you looking for a work from home position?

We have the job for you. Smile Straight Orthodontics is offering an excellent entry-level opportunity to join our call center team in El Paso, Texas! This position will primarily be responsible for supporting local dental offices in the states the company operates in.

JOB TYPE: Full-time work from home position

ALLOWANCE: We offer an internet allowance of up to $60/month for work expenses

EXPERIENCE: 1+ years of customer service experience required. Prior orthodontic experience in either the front office or back office is also required.

SCHEDULE: Day shifts - No nights or weekends required at this time

PAY: $12.25 per hour

BONUS PAY: Opportunities to earn up to $200 a month in addition to your hourly pay!

BENEFITS: Healthcare (medical, dental, vision, etc) Benefits, 401k, Paid Holidays, and Paid Time Off available for all eligible employees!

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Assist our pediatric and/or orthodontic dental offices
• Inbound and outbound phone calls
• Follow up with patients to confirm appointments, provide pre-visit instructions, and address any changes or cancellations.
• Verify insurance eligibility
• Register new patients
• Collect and update patient information in the dental office's database, ensuring accuracy and confidentiality.
• Maintain a professional and courteous tone during all interactions with patients, fostering a positive and welcoming environment.

Join our team and help drive our mission that all children, regardless of family income, deserve access to high-quality dental care, in a kid-friendly and fun environment!