B2C E-Commerce Product Owner (Hybrid)

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

We are seeking a passionate and results-oriented B2C E-Commerce Product Owner to drive the strategy and execution of our online retail experience. You will be responsible for defining and prioritizing features that enhance customer satisfaction, drive revenue, and align with our overall business goals. This role requires a strong understanding of e-commerce best practices, customer behavior, and the ability to translate business needs into actionable product requirements.

Responsibilities

• Serve as primary point of contact for business leaders.
• Partner with marketing and commercial teams to develop long-term strategies and implementation plans.
• Develop and maintain a clear product vision and roadmap for the B2C e-commerce platform.
• Collaborate with stakeholders (marketing, sales, UX, engineering, customer support) to gather and document detailed product requirements.
• Utilize data and customer insights to prioritize features and bug fixes based on impact and feasibility.
• Monitor key metrics (conversion rate, average order value, bounce rate, etc.) and identify opportunities for improvement.
• Champion test and learn initiatives to optimize product features and the customer journey.
• Communicate product vision, roadmap, and progress to stakeholders.
• Ensuring compliance with applicable Corporate and Divisional policies and procedures.
• Coordinating with Service Desk, BTS internal and external support partners to ensure best in class support for all applications and processes for commercial business unit(s)
• PMO and project management including forecasting resource demand and capture of business requirements.  

Skills and tool