Ops Supervisor TransferStation

POSITION SUMMARY:  Within a division, the Operations Supervisor – Transfer Station is responsible for supervising the operations activities within a segment of the transfer station.  The Operations Supervisor oversees dispatchers, operations clerks, drivers and helpers, who are responsible for the route system and to maximize productivity while ensuring compliance with federal and state weight regulations.  The Operations Supervisor works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.

PRINCIPLE RESPONSIBILITIES: 

Safety  
• Understand and provider leadership to achieve and communicate about safety goals and objectives.  
• Work to remove unsafe conditions or situations from the transfer station.  
• Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.  
• Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program.  
• Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.   

Customer Experience  
• Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.  
• Resolve   unusual   service   requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.  
• Interact with customers to solve and rectify any issues and improve the overall customer experience.  
• Serve  as  a  positive  representative  of  the  Company  to  drive  customer  satisfaction  and  loyalty  to  the Company.   

Efficiency  
• Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans.  
• Manages daily outbound throughput.  
• Lead drivers to exceed productivity goals and expectations for all routes.   
• Execute other operational plans to help achieve or exceed the division’s budgeted goals.  
• Understand,  support  and  execute  service  delivery  while  actively  supporting  maintenance  and  the operational role in fleet quality and maintenance.   

Employee Engagement  
• Create  a  collaborative,  communicative  team  environment  and  drive  employee  engagement  with  the Company.  
• Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company.  
• Perform other job related duties as needed or assigned.

QUALIFICATIONS: 

• Minimum of 1 year of lead or supervisory experience.  
• Participation in the Company’s management trainee program.  
• Bachelor’s degree in a business related field.  
• Experience in labor relations.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do