Senior Manager - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.

About GMNS Product

As part of the Global Merchant & Network Services group (GMNS), the GMNS Product team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.

About the Role

The role of Sr. Manager Digital Product Management is an exciting opportunity for a talented product manager to define the product strategy and roadmap to deliver a best-in-class enterprise payment service for American Express. The incumbent will be a central member of the Enterprise Payments COE that is tasked with driving an enterprise critical multi-year Multi-Rail Payments program established to (1) accelerate the development of our enterprise payment services and (2) redesign the operating model surrounding it to drive excellence in payment execution. This role will help to reshape and transform how payment products are built and delivered at American Express. The Sr. Manager Digital Product Management will collaborate closely with Business, Delivery, and Technology to define the product vision and roadmap for Enterprise Payments.

Key Responsibilities

• Help define the product vision and strategy for A2A / money movement products and services used across American Express.

• Evaluate market trends, competitive landscape, and customer feedback to identify opportunities to further enhance the product value proposition.

• Engage with and influence internal business stakeholders and partners to understand customer needs, flesh out use case details, collaborate on new/relevant product concepts, and co-develop solutions to deliver on Enterprise goals.

• Understand evolving market regulations to inform the product strategy and ultimately achieve business objectives.

• Identify opportunities to leverage existing payment capabilities to deliver value for new use cases or new markets.

• Leverage external industry data and internal product metrics to inform product strategies.

• Deliver go to market strategy including the operationalization plans, the commercialization strategy, articulation of the value proposition, and ongoing metrics to measure benefits realized.

• Own, update, and prioritize the product roadmap including new capabilities, feature