Senior Associate Director, Program Innovation and Success

Department

Booth Executive Education: Marketing 2

About the Department

The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.

Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.

Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.

As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment.

For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.

Job Summary

The Senior Associate Director of Program Innovation and Success role leads the end-to-end planning, design and workflows of new programs and curriculum updates for existing programs in the Chicago Booth Executive Education open enrollment portfolio. Reporting to the Director of Program Innovation and Success on the open enrollment team, this role is responsible for collaborating with faculty, staff members and external partners to design innovative open enrollment programs across modalities (in person, online, hybrid/blended) based on participant insights, market research and Chicago Booth Executive Education KPIs. The Senior Associate Director will manage and grow program participant satisfaction and meet budgeted annual open enrollment revenue goals. The Senior Associate Director will be located in Chicago (hybrid) and is critical to Chicago Booth’s mission To create knowledge with enduring impact and to educate and influence current and future leaders and the global growth and innovation strategy for Chicago Booth Executive Education.

Responsibilities

• Program Innovation - develops and implements innovative program concepts, formats, and delivery methods that drive participant engagement and meet learning outcomes.
• Program Design and Development - collaborates with Booth faculty and instructors to design and develop new and existing open enrollment programs, ensuring alignment with market needs and Booth's academic excellence.
• Program Management - oversees launch of new and refreshed program designs ensuring high-quality execution and participant satisfaction. Ensures continued optimization of operational efficiencies.
• Measurement - develops and tracks key performance indicators (KPIs) to measure program effectiveness and learning impact and identifies areas for improvement.
• Customer Success - creates, manages and monitors high-quality end-to-end customer experience workflows and operating metrics from pre-to-post open enrollment program journey.
• Financial Performance - analyzes open enrollment new and refreshed program growth and gross margin targets quarterly and YOY; identifies risks and implements corrective administrative action when appropriate.
• Market Analysis - stays abreast of market trends, learning methods and emerging program topics to inform program development and innovation; collaborates with Global Marketing and Enrollment team on new program concept demand testing, pilots and roll out.
• Team Leadership - oversight of online program development staff, cross-functional project team members and external partners in development of new and refreshed curriculum.
• Plans and develops program objectives, long-term goals, and procedures, which requires specialized knowledge and experience in this area. Plans, implements, and evaluates the effectiveness of programs, initiating revisions as needed.
• Serves as a resource for program information. Resolves problems or questions referred by program staff, Un