IT Director II

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

 

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

Position Overview: Looking for a professional IT leader who has product development expertise, leadership achievement, and business insight. This role involves shaping the technical product vision and driving the product development organizational initiatives and structure needed to realize it. Success in this position requires an understanding of market demands, business constraints and objectives, as well as fostering strong relationships with business and IT leaders, particularly with Product. The ideal candidate will have the ability to deliver results that advance our products, deliver value to customers while adding and retaining revenue, and drive long-term business success.

How we work: This position reports to the CTO of Nelnet Business Solutions (NBS) and serves as the primary liaison for our Nelnet Campus Commerce (NCC) business segment. You will represent product development on the NCC leadership team. This enables you to gain insights into market needs and contribute a technological perspective. Additionally, you will be part of a team of IT Directors that are responsible for ensuring the well-being and success of all our NBS products.

JOB RESPONSIBILITIES:

• Develops and shares a clear technology vision for NCC products and its alignment with market needs and business goals 

• Builds and leads high-performing software development teams, fostering a culture of innovation, collaboration, and continuous improvement; provides mentorship, guidance, and support to team members to help them grow and succeed; uses quantified metrics to ensure team and individual performance

• Collaborates effectively with teams inside and outside of IT. Is an active member of IT and NCC leadership teams to ensure alignment across all aspects of the product lifecycle
• Provides software development and support process guidance to large, diverse groups of stakeholders

• Prioritizes and executes initiatives efficiently and effectively, ensuring on-time delivery and quality results; leverages software development best practices to streamline processes and maximize productivity 

• Prioritizes work based on short-term and long-term needs using insights to inform decisions; committed to delivering exceptional user experiences and driving customer satisfaction and loyalty 
• Comfortable presenting in front of large groups of both internal stakeholders to align processes and teams, and to external clients to assist Product/Sales in acquiring and retaining revenue 

• Embraces innovation and stays abreast of emerging technologies, market trends, and industry developments; adaptable and responsive to change, proactively identifying opportunities for innovation and improvement 

• Results-driven; sets clear goals and metrics, tracks performance, and makes data-driven decisions to optimize development team outcomes and drive business impact 

• Communicates effectively with stakeholders at all levels, articulating the product vision, technical strategy, and roadmap with clarity and conviction; builds consensus, inspires confidence, and influences decision-making to garner support for initiatives 

• Has experience and passion for the integration of teams with diverse backgrounds and ideally has experience in both small and large teams, with experience acquiring and assimilating technology products and teams 
• Understands the value in a modern product design practice and how it applies to the software development lifecycle 
• Lifelong learner, continuously seeking to expand their knowledge, skills, and expertise in technology, leadership, and related domains; embraces feedback and challenges as opportunities for growth and development 

EDUCATION: 
Bachelor’s degree or equivalent experience.

EXPERIENCE: 

• 10+ years of experience in information technology

• 5+ years of experience within a directors' role overseeing product development

COMPETENCIES –