Customer Care Specialist

IRCA is a leading international provider of semi-finished ingredients for the bakery, pastry and gelato markets, serving independent producers as well as large food manufacturers (e.g. CPG). Core products include chocolate, chocolate decorations, creams, pastry mixes, gelato ingredients, and other bakery / pastry ingredients.The Company, headquartered in Italy, was acquired by Advent International, the global Private Equity firm, in July 2022, and has a strong track record of growth over the last decade. Thanks to the recent acquisitions of important players in the belonging market, IRCA is becoming a global leader in the semi-finished ingredients industry, with 22 manufacturing facilities in Europe, US and Vietnam and a combined €1 billion of revenues.
Purpose of the position:We are looking for a proactive Customer Service Representative whose aim is to ensure the best support of our clients. He/she will be responsible for all the process from pre to post sales. The activities are to listen to customer concerns, answer customer questions and provide information about the company's products and services. This is a key role to ensure the right management of orders, claims management and to guarantee the constant update of the price list.  

Description of main activities /responsibilities:

• Orders Management
• Complaint and returns Management
• Inserting updated prices into management system
• Keeping the price lists update
• Contact with clients and keep high quality relationships with them

Education

• Degree in Economics (preferable)

Experiences

• At least 2 years of experience in productive industries

Language Skills

• English fluent

Computer Skills

• Good knowledge of the main IT tools.
• Mastery of Excel is mandatory.  

Soft Skills:

• Problem solving
• Strong aptitude for communication and interpersonal relationships
• Openness to change and continuous learning
• Propensity for teamwork
• Willingness to work in an international context