Operations Coordinator, Fermanian School of Business

PLNU is a Christian liberal arts university in the evangelical, Wesleyan tradition, offering quality undergraduate, graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of God’s kingdom. We therefore encourage applications from culturally diverse candidates.

Benefits:

We are pleased to offer attractive benefits and resources. This includes benefits such as health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel and a robust wellness program.

Job Summary:

The Operations Coordinator role at the Fermanian School of Business (FSB) provides essential administrative and logistical support under the direction of the Vice Dean and the Director of Operations to support operational efficiency and effectiveness in the FSB. Key responsibilities include student and faculty, operations, assessment and accreditation, and administrative and customer service support.


Salary:
Pay range $25.29 - $27.32
Actual salary offered is determined by the candidate’s experience, education, skills, and other factors, including internal equity and university funding resources.

Job Status:

Full time

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Job Description:

What We’re Looking For

• Strong organizational skills and the ability to manage multiple priorities efficiently

• Confidence working with databases and generating reports (e.g., Workday)

• Comfort reviewing and editing academic documents and records

• Skill in coordinating academic processes like syllabi checks and scholarship distribution

• Experience supporting assessment and accreditation efforts

• Ability to coordinate and support faculty development and workshops

• Strong service orientation with a collaborative approach to problem-solving

• A proactive mindset with the ability to spot opportunities for process improvement

What You’ll Be Doing

• Maintaining and updating the FSB Policies and Procedures Manual and academic resources

• Supporting academic operations, including scheduling, syllabi coordination, curriculum processes, and course development

• Creating and maintaining assessment documentation and coordinating faculty workshops

• Assisting with accreditation tasks for ACBSP and WASC, including data collection and reporting

• Coordinating the application and distribution process for undergraduate scholarships within the FSB

• Providing administrative support for meetings, committees, and special projects

• Generating data reports and analyzing trends related to student and program outcomes

• Managing faculty and student grievance processes and supporting conflict resolution

• Enhancing student satisfaction through effective communication and service

Qualifications

• Two years of administrative experience, including core competencies in Outlook, Word, Excel and PowerPoint.

• Undergraduate degree preferred.

• Excellent writing and communication skills. Ability to compose correspondence using correct English, spelling, grammar, punctuation, syntax, format, and etiquette.

• Demonstrated skill in working with diverse populations.

• A positive attitude and professional work ethic. Strong interpersonal and customer service skills. Team player.

• Accuracy and a strong attention to detail.

• Ability to multitask and work in an environment of frequent interruptions.

• Ability to work proactively. Excellent time management skills. Ability to work through projects until completion, providing feedback and communication with the Director of Operations and Vice Dean as appropriate.

• Understanding of and commitment to the spiritual mission of the university.

• Ability to travel between multiple educational sites.

• Ability to work proactive