Manager, KYC Operations Training

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$86,840 - $130,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Business Management, Strategy & Support

Job Description:

The Manager Business Mgmt leads and manages a medium to large business management team or a diverse function in an area of moderate risk, complexity or scope usually involving short to medium term planning, ensuring an integrated approach with other business management areas, broader organization, and enterprise as appropriate

Department Overview:

The KYC Procedures Manager is responsible for drafting, implementing, and communicating procedures for Know Your Customer processes, and is part of a new centralized KYC function accountable for designing and delivering KYC capabilities, partnering with the Lines of Business (LOB) to drive formalization of KYC process, controls, and procedures to comply with the enterprise KYC requirements.

Additionally, the Procedures Manager is responsible for being a point of contact for Subject Matter Expert knowledge for product teams, the line of business, and all stakeholders in the KYC process. Additional duties to be assigned, but entirely within the scope of KYC / AML.

Depth & Scope:

• Leads and manages a significant business management functional area and overall operation of a diverse group in an area of moderate risk, complexity or scope
• Ensures an integrated approach with other business management areas, broader organization, and enterprise as appropriate
• Deep knowledge and understanding of businesses / technology, and organizational practices/ disciplines
• Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function / business
• Focuses on short to medium-term issues (e.g. 6-12 months)

Education & Experience:

• Undergraduate degree
• 7+ years relevant experience

Preferred Qualifications:

• 7+ years of relevant financial services industry experience including significant focus on supporting KYC or executing KYC, and/or compliance related functions.
• Solution oriented, with ability to navigate a large organization and make assessments and decisions with sometimes vague, incomplete, or partial context/parameters.
• Independent thinker with exceptional analytical skills and strong business acumen.
• High degree of personal initiative, with strong influencing and leadership skills.
• Superior written and verbal communication skills, including writing easy to follow procedures, job aids, and documents to support KYC requirements for all joiners to the KYC Operations Organization.
• Proven ability to work with and build strong relationships with stakeholders and colleagues.
• Undergraduate degree or training in Business, English, Social Sciences, Pre-Law, History, Political Science, or related disciplines.
• Excellent presentation skills and ability to explain complicated issues in simple terms
• Proficiency in Microsoft Office applications.
• Available for travel when and as needed

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the f