OPS SYSTEM PROJECT CONSULTANT - 64801904 1

Requisition No: 856939 

Agency: Department of Health

Working Title: OPS SYSTEM PROJECT CONSULTANT - 64801904 1

 Pay Plan: Temp

Position Number: 64801904 

Salary:  $20.92 - $22.00 hourly 

Posting Closing Date: 07/27/2025 

Total Compensation Estimator Tool

Division of Medical Quality Assurance

System Support Services

Bureau of Operations

OPS System Project Consultant

 

Open Competitive Opportunity

 

 

ATTENTION CANDIDATES
To be considered for a position with the Florida Department of Health, Division of Medical Quality Assurance, Bureau of Operations:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be clearly supported in your employment history.

 

Do you have business knowledge along with analytical and technical skills?

Are you a looking to improve efficiency and effectiveness in business operations?

Do you enjoy research and providing solutions to others?

 

We are seeking an OPS System Project Consultant in MQA’s Bureau of Operations, System Support Services Unit. The ideal candidate will become a key player on our team that makes a real difference in the division. You will be responsible for ensuring quality assurance, improving communications between the users and support staff, and improving the efficiency and effectiveness of the business operations.

 

Your Specific Responsibilities:

This position requires strong business knowledge, analytical, and technical skills. The incumbent in this position will:

• Serve as a help desk technician to resolve business office technical issues directly, or properly and timely assign tickets to the correct team.
• Serve as a business and systems information conduit between the stakeholders, internal and external customers, system administrators, and technology and support teams through which statutorily mandated business requirements flow.
• The incumbent will collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between system usability and business needs.
• Assist with asset management and annual property inventory.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, break down high-level information into details.
• Communicate and collaborate with regulatory board offices, internal and external entities to analyze business needs, functional and statutory requirements and deliver the following documents as needed:
• Incident Documents
• User Testing Scripts
• Develop requirement specifications per standard templates using natural language.
• Gather document information using:
• Meetings
• System Analysis
• Requirements Documentations
• Business Process Descriptions
• Cases

• Facilitates system quality assurance testing; and coordinate with internal and external stakeholders to ensure that deliverable ticket resolution deadlines are met.

• Conduct requirements and status meetings, develop project action plans, assist user acceptance testing (UAT), with stakeholders including:
• Executives
• Managers
• Subject Matter Experts
• Vendors
• End Users
• Oversee deliverables and/or tickets are resolved and delivered on or by the predetermined due date set by management.
• Perform other work-related duties as required.

 

Required Knowledge, Skills, and Abilities: