Sr. Support Engineer Core

Senior Support Engineer, Core Systems

About TireHub:

At TireHub we move more than tires – we move businesses forward, support communities, and help keep America rolling.  And behind it all?  Our people.  We call them Hubbers – because they’re at the center of everything we do.  From behind the wheel to the warehouse floor, from customer calls to corporate strategy, every Hubber plays a role in something bigger than themselves.  And we show up every day ready to say yes – to challenges, to each other, and to getting it done right.  Learn more at TireHub.com/careers.

Role Summary:  The Senior Support Engineer, Core Systems is responsible for the operational maintenance, stability, and monitoring of TireHub’s critical platforms, including ERP, Delivery, Yard Management and related systems.  

This position reports to the Application Support Manager or Product Owner, Core Systems.

When you say YES to something bigger:

•     Choose your day one benefits which include a no cost health insurance option

•     TireHub funded Health Savings Account

•     Additional benefit options including TireHub paid short/long term disability and life insurance benefits

•     Paid vacation and holidays

•     Parental leave programs

•     Build your financial future with 401(k) including TireHub match

•     Access to tire discounts, perks, and so much more!

•     Enjoy access to the TireHub headquarters location in Ravinia Plaza including free parking, free gym, convenient restaurants, outdoor spaces, special events and more.

 

The individual must exhibit the following core TireHub commitments:

·         Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.

·         Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.

·         Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.

·         Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast.

Role Specifics:

• Establishes and maintains proactive support monitoring for systems in scope.
• Creates and maintains support knowledge, documentation, and runbooks for enterprise platforms in scope and their connectivity.
• Identifies, diagnoses, and coordinates resolution of technical issues on assigned applications.
• Ensures timely detection of application stability and/or functionality issues to up-time and reliability.
• Develops support procedures and coordinates work across offshore and onshore support resources, providing tactical leadership as needed.
• Detects and responds to system outages with appropriate triage, correction or escalation as per established runbooks.
• Escalates issues to third-level resources including developers and vendor partners.
• Serves as liaison between support groups (e.g. offshore support, and Customer Connectivity support) to ensure seamless transition.
• Acts as onsite representative for support teams at the Headquarters, fostering collaboration with business departments requiring escalated support.

Competencies:

• Communication: This role requires strong communication skills and the ability to collaborate effectively across all organizational levels—from technical teams to executive leadership.