Field Technician III - Reno, NV

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

A Field Technician III performs a variety of duties associated with hands-on functions within the telecommunications industry. They will be proficient in the troubleshooting and maintenance of various types of equipment noted. They will have a strong technical, mechanical and electrical background and be familiar and proficient around all major manufacturers of transport equipment, high voltage electrical systems, DC power plant, as well as knowledge of critical infrastructure, ISP/OSP and all associated test systems to include optical, electrical and power testing equipment associated with the telecommunications Industry. They will proficiently install, test or turn up a variety of telecommunications equipment including SONET, TDM, DWDM, IP or Ethernet based equipment with limited supervision from the team lead or manager. They also troubleshoot and handle maintenance of various types of equipment noted. The assigned shift may vary based on needs of the business and typically includes an "On-Call" shift rotation.

Responsibilities:

• Performing installation and installation commissionings, troubleshooting, and handling of optical transmission systems with guidance from leadership.

• Performing OTDR, Ethernet, BER, and SONET acceptance testing.

• Completing installation, decommissioning, and troubleshooting problems of network and customer services.

• Providing preliminary site surveys for building entrance construction requirements and equipment space availability.

• Responsible for preventable and demand maintenance of the network, critical infrastructure (commonly referred to as facilities), and materials management.

• Act as a subject matter expert in our systems and applications.

• Responsible for installation, labeling, cleaning, and testing of fiber optic patch cords.

• Proactively seek and identify potential network problems and report these issues before becoming service affecting events. This includes action to resolve issues identified during routine preventative maintenance conducted during defined timelines.

• Responsible for meeting documented objectives and goals as business needs define.

• Inspecting cabinets, buried cable, construction sites, and other facilities outdoor in various environments, weather conditions, temperatures, exposed to local flora and fauna.

• Operating effectively in both team and individual environments.

• Act as a coach, able to provide guidance to others, assign work, and evaluate the general team performance as well as determine root cause analysis.

• Participate in forums or cross-functional teams to contribute to the development of process or policy.

• Conduct a daily inspection of company issued vehicle to ensure it is in a safe operating condition.

• Participating in or leading conference calls or meetings related to projects and processes.

• Other duties as assigned.

Qualifications:

• Minimum of four (4) years of relevant experience. 

• Highschool diploma or equivalent, required. 

• Basic telecom and/or industry safety training required. Completion of advanced telecom training a plus.

• Ability to perform a wide spectrum of complex assignments requiring alternative analysis, innovation, and judgment, while demonstrating excellent interpersonal skills.

• Able to perform a variety of functions with moderate to severe complexity based on the need of their assigned geographic area, operating under minimal to no supervision.  

• Resolves problems involving several concrete variables in standardized situations, using deductive reasoning skills to improve the customer experience and network performance.

• Ability to write routine reports, fill out documentation such as site surveys