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Technical Specialist (Paperwork Generator)
BruntWorkUKRemotefull_timeVerifiedPosted 10 Sept 2025
About the role
This is a remote position.
Job Highlights
Schedule: 40h per week - Flexible within Australian business hours
Client Time zone: Australia/Pacific
Client Overview
Join a rapidly growing SaaS company that’s revolutionizing the water machine distribution industry through cutting-edge digital solutions and automation technology. This innovative platform serves over 250 paying customers, providing essential technology infrastructure that empowers distributors who lack technical expertise to succeed in their businesses. The company is part of a larger umbrella organization operating multiple successful ventures, with ambitious plans for scaling operations and expanding into new markets. You’ll be working in a fast-paced, tech-forward environment where your contributions directly impact customer satisfaction and business growth.
Job Description
This is an exciting opportunity to become a key driver of customer satisfaction and business growth for a thriving SaaS platform. You will be the operational and technical backbone, ensuring that our systems, automations, and customer-facing tools run seamlessly. By developing and maintaining our paperwork automation systems, optimizing integrations, and enhancing our digital platforms, you will directly improve the client experience while enabling the business to scale faster.
You’ll work with advanced automation tools, Zapier, WordPress/Elementor, and custom GPT-powered processes to deliver efficient, high-quality service to hundreds of customers. This role offers excellent growth potential, with opportunities to lead projects, implement strategic improvements, and eventually manage and train new team members as the operation expands across multiple business units.
Responsibilities
- Continue building and expanding the paperwork generator automation system
- Build, maintain, and quality-check Zapier automations powering the paperwork generator
- Work with modular connections between ActiveCampaign, Zapier, WordPress, and PandaDoc
- Understand and optimize relationships between various tech platforms and automation tools
- Focus specifically on paperwork generator development and optimization for scalability
- Collaborate on technical process improvements and system architecture
- Work on WordPress-based platform optimization and maintenance
- Support digital profile creation and management systems when needed
- Contribute to the development of new service/product pages and landing pages in WordPress/Elementor
- Assist with website backend operations and publishing processes
- Support integration between WordPress and other platform tools
- Help optimize existing products and services through technical improvements
- Assist with repurposing technical content for client education materials or internal documentation
Requirements
- Strong software engineering or technical automation background
- Proven experience working with Zapier and API-based integrations
- Understanding of modular system architecture and ability to think systematically about workflows
- Strong problem-solving skills for complex technical challenges
- Proficiency in WordPress/Elementor development, including creating landing pages and main
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