CHIEF OF CUSTOMER SERVICE - 72001705

Requisition No: 840033 

Agency: Management Services

Working Title: CHIEF OF CUSTOMER SERVICE - 72001705

 Pay Plan: SES

Position Number: 72001705 

Salary:  $103,116.52 

Posting Closing Date: 11/04/2024 

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Chief of Customer Service

Division of Telecommunications

State of Florida Department of Management Services

This position is located in Tallahassee, FL

 

The Work You Will Do:

This is a high-level leadership position directly responsible for the administration of the Bureau of Customer Service within the Division of Telecommunications.

 

The Difference You Will Make:

In addition to managing the Bureau of Customer Service, you’ll use your skills and insight to help modernize and integrate advanced technological processes within the Engineering Support, Service Delivery, and SUNCOM Customer Services areas. DMS boasts a fast-paced work environment in which critical thinking and creative problem-solving are a must.

 

How You Will Grow:

DMS encourages its leaders to constantly innovate and seek efficiencies. Our Four Pillars are expectations for all of our employees, and you’ll be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. 

 

The Benefits of Working for the State of Florida:
State of Florida employees enjoy top-tier benefits offerings including comprehensive health coverage to meet the needs of you and your family while maintaining low deductibles and low monthly out-of-pocket contributions. State employees also enjoy the option of selecting between the FRS Pension Plan and the FRS Investment Plan for retirement. As an additional benefit, state employment affords you the opportunity to take part in the tuition waiver program within the state university and community college systems.

For a more complete list of benefits, visit https://www.mybenefits.myflorida.com/.

 

Pay:

$103,116.52

 

Your Specific Responsibilities:

Managing the Bureau of Customer Service including directing the day-to-day operations and ensuring the Director and Deputy Director are informed on all issues regarding service orders, service deployment, service maintenance and operations associated with the Technology Program in the Department of Management Services. The incumbent performs all managerial responsibilities including supervision of subordinates, performance evaluations, and disciplinary actions and directs the day-to-day operations of the bureau. The incumbent in the position has direct access to agency management information concerning employees and other information of a confidential nature which may relate to personnel issues.

 

The specific duties of this position include but are not limited to:

 

Manages the staff and contractors assigned to work in the Bureau of Customer Service.  Assigns areas of responsibility, delegates task, sets priorities, approves time and leave of direct reports, performs employee evaluations and assures that all Bureau managers also perform these duties on a timely basis.

 

Manages the Service Delivery section to assure that customers receive adequate design and evaluation assistance as they explore alternative telecommunications technologies.  Assures that orders are received from customers and sent to contracted vendors in an accurate and timely manner. Maintains schedules of customer installations and assures the timely installation of services by vendors.