IT Analyst, Global Techbar

Company Description

Make an impact at a global and dynamic investment organization

When you invest your career in CPP Investments, you join one of the most respected and fastest growing institutional investors in the world. With current assets under management valued in excess of $500 billion, CPP Investments is a professional investment management organization that globally invests the funds of the Canada Pension Plan (CPP) to help ensure long-term sustainability. The CPP Fund is projected to reach $3 trillion by 2050. CPP Investments invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments, and is headquartered in Toronto with offices in Hong Kong, London, Luxembourg, Mumbai, New York City, San Francisco, São Paulo and Sydney. 

CPP Investments attracts and selects high-calibre individuals from top-tier institutions around the globe.  Join our team and look forward to: 

• Diverse and inspiring colleagues and approachable leaders 
• Stimulating work in a fast-paced, intellectually challenging environment 
• Accelerated exposure and responsibility 
• Global career development opportunities 
• Being motivated every day by CPP Investments’ important social purpose and unshakable principles 
• A flexible/hybrid work environment combining in office collaboration and remote working
• A deeply rooted culture of Integrity, Partnership and High Performance 

If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here’s an opportunity for you to invest your career at CPP Investments. 

Job Description

CPP Investments is recruiting for a full time IT Analyst, Global Techbar in the Digital Transformation group. This position provides hands-on technical support, addressing all problems ensuring delivery of consistent, quality customer service across the whole organization. This position also focuses on building, maintaining, and enhancing customer relationships to help understand the needs of staff and position both team and departmental response. 

CPP Investments invests in diverse set of assets across several developed and emerging markets. As such, we strive to be a world class IT Services Team for our investment professionals in all our corporate offices. Our goal is ensuring the productivity of our CPP Investments colleagues by providing best in class computing devices, applications, systems, and service.

You are great at:

• Owning and managing employee technology problems/tickets from start to finish.
• Managing tasks and resources relating to projects and service support tickets
• Delivering clear and concise support documentation, identifying areas of inefficiency, and recommending changes
• Critical Thinking: Identifying risk and problems and recommending solutions into complex situations.
• Creativity: Providing ideas and suggestions clearly and concisely
• Building Relationships: Building networks with people in your and other business areas and work together to deliver results.
• Regularly reporting the ongoing status of projects and activities as assigned
• Effectively communicating, managing, and escalating of issues
• Providing End-user training (virtual and in-person where necessary) to ensure IT processes and expectations are communicated and met.
• Processing of user account creation / modifications & terminations for various systems
• Building, testing, deploying, and recovering of desktops and laptops and ordering of IT equipment and peripherals
• Log service requests, incidents, problems, improvements, and feedback
• Highly organized to deliver on commitments with an ability to prioritize multiple projects and tasks in a fast-paced environment.
• Capable of handling a challenging, real-time environment with strong and quick on-site troubleshooting capabilities, able to problem solve and leverage skills to ensure swift resolution to problems.
• Increasing productivity by removing barriers/issues in the day-to-day technology that our clients use
• Contributing to the techbar service brand by suggesting ideas to improve the physical space for the techbar or how the techbar interacts with CPP Investments team members.
• Striving for operational excellence

Qualifications

If you possess the following, we’d like to hear from you:

• Post-secondary education in Computer science / Information Technology.
• Minimum 5 years of experience providing IT support in a corporate environment (preferably within finance sector).
• Customer service orientation and interpersonal skills.