Customer Service Officer

Company Description

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Position Overview
The Customer Service Officer assists customers with inquiries, resolves issues, and ensures a positive customer experience while supporting the service team.

Key Responsibilities

• Respond to customer inquiries in a timely and professional manner

• Provide accurate information about products, services, or promotions

• Resolve customer concerns or escalate issues when necessary

• Maintain records of customer interactions

• Support customer engagement and satisfaction initiatives

Qualifications

• Strong communication and interpersonal skills

• Customer-focused mindset and problem-solving abilities

• Ability to remain professional when handling concerns

• Basic computer and data entry skills

• Team-oriented attitude

Additional Information

All your information will be kept confidential according to EEO guidelines.