Senior Technician Microsoft 365 SME

This is a remote position.

SUMMARY

This is a senior, escalation-level role within the Managed Services team and requires deep expertise in Microsoft 365, Entra ID (Azure AD), Exchange Online, SharePoint/OneDrive, Teams, and Microsoft security solutions.

JOB RESPONSIBILITIES

• Microsoft 365 Subject Matter Expertise
• Administer and architect Microsoft 365 environments across multiple tenants
• Design and maintain:
• Entra ID (Azure AD) identity and access controls
• Conditional Access and MFA policies
• Exchange Online configurations and mail flow
• SharePoint and OneDrive governance
• Teams’ configuration and optimization
• Implement and optimize security controls including:
• Microsoft Defender
• Secure Score improvements
• Data Loss Prevention (DLP)
• Compliance policies
• Advanced Troubleshooting & Escalation
• Serve as Tier 3 escalation resource for complex Microsoft 365 incidents
• Troubleshoot hybrid identity, Exchange, and synchronization issues
• Own high-impact and priority incidents through resolution
• Engage Microsoft support and vendors when required
• Conduct root cause analysis and preventative remediation
• Project Execution
• Lead and execute Microsoft 365 – related projects including:
• Migrations (Exchange, SharePoint, OneDrive)
• Tenant consolidations
• Security posture improvements
• Intune deployments
• Hybrid environment remediation
• Deliver projects within scope, timeline, and budget
• Document as-built configurations and handoffs to support teams
• Technical Leadership
• Mentor Tier 1 – 2 technicians
• Develop and maintain SOPs and knowledge base documentation
• Identify trends and recurring issues across client environments
• Recommend service improvements and standardization initiatives

QUALIFICATIONS

Required:

• 5+ years of IT systems or cloud support experience
• 3+ years hands-on Microsoft 365 administration experience
• Experience working within an MSP environment preferred

Strong understanding of:

• Entra ID (Azure AD)
• Exchange Online and mail flow
• Conditional Access
• SharePoint/OneDrive architecture
• Experience with hybrid environments (Azure AD Connect, on-prem AD)

Preferred Certifications:

• Microsoft 365 Certified: Enterprise Administrator Expert
• MS-102 (Microsoft 365 Administrator)
• AZ-104 (Azure Administrator)
• Security-related Microsoft certifications

JOB REQUIREMENTS

• Should be willing to accept a long-term work-from-home arrangement.
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