Customer Service Supervisor

What if you were given the opportunity and responsibility to make a difference? At International Paper, you control your destiny. We offer challenging assignments and total rewards in countries around the world. When we say infinite possibilities, we mean it. Apply now and join a community that improves people’s lives, the planet and our company’s performance by transforming renewable resources into products people depend on every day.

 

Position Title:

Customer Service Supervisor

 

Pay Rate:

$68,300 - $91,100

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan.

 

Category/Shift:

Salaried Full-Time

 

Physical Location:

Manson, North Carolina

 

The Job You Will Perform:

• Responsible for providing overall direction and leadership to the customer support team.  Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies.  In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals.

• Act as a front line decision maker, managing major and significant customer accounts, some having enterprise agreements.
• Provide significant process and/or product expertise, and be a subject matter expert resource for other team members. 
• Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations. 

 

This is a five day a week on-site position.

 

The Qualifications, Skills and Knowledge You Will Bring:

• High school diploma or GED
• Preferred Bachelor’s degree in a related field or related experience and/or training; or equivalent combination of education and experience.
• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience
  • Eight or more years of customer relations experience in the Corrugated Box Industry

• Customer focus
• Timely decision making
• Managing and measuring work
• Motivating others
• Building effective teams
• Directing others
• Informing and managing conflict

 

 

The Benefits You Will Enjoy: