Training Specialist, FieldEdge

Company Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

Job Description

POSITION SUMMARY 

As a Training Specialist, you will deliver onsite training to customers in the mechanical contractor space, helping them maximize and extend their usage of our products throughout their organization. This position will require you to travel on a regular basis (approximately 60%).  

ESSENTIAL DUTIES AND RESPONSIBILITIES 

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned. 

• Learn and become proficient in FieldEdge products and features 

• Travel to customer facilities to deliver onsite training on the FieldEdge products and features 

• Deliver training on the FieldEdge products and features remotely 

• Work with subject matter experts to create client-facing training materials 

• Assist in updating training course materials and website training content 

• Assist with development of internal training for new and existing employees 

• Facilitate problem-solving between end user and the FieldEdge team 

• Keep up with product updates and releases 

COMPETENCIES 

• Forward Thinking - Anticipates how individuals and groups will react to situations and information and plans accordingly. Anticipates the consequences of situations and plans accordingly. Notices trends in the industry or marketplace and develops plans to prepare for opportunities or problems. Anticipates possible problems and develops contingency plans in advance. 

• Drives Performance - Develops challenging but achievable goals. Maintains commitment to goals in the face of obstacles and frustrations. Finds or creates ways to measure performance against goals. Has a strong sense of urgency about solving problems and getting work done. Creates momentum and drives behavior change when necessary. 

• Adaptability - Adapts to new ideas and initiatives across a wide variety of issues or situations. Adapts interpersonal style to highly diverse individuals and groups in a range of situations. Supports major changes that challenge traditional ways of operating. Anticipates change in order to adapt own plans and priorities. 

• Fosters Teamwork - Assumes additional responsibilities to facilitate the achievement of team goals. Seeks input from other team members on matters that affect them. Shares all relevant information with others. 

• Open + Transparent Communication - Recalls others' main points, taking them into account in own communication. Checks own understanding of others' communication (e.g., paraphrases, asks questions). Elicits comments or feedback on what has been said. Maintains continuous, open and consistent communication with others. 

• Technical Expertise - With guidance, completes common tasks, which present limited difficulties. Reads standard documents to extract key information. Assists team in carrying out complex tasks. 

PHYSICAL REQUIREMENTS 

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Regularly required to sit for long periods of time, talk or hear, and perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. 

• Frequently required to stand, walk and reach with arms and/or hands.  

• Occasionally may be required to lift and/or move up to 5-10 lbs.  

• Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus.  

• Noise level in the work environment is usually quiet to moderate. 

This position has an annual b