CUSTOMER SUCCESS MANAGER, DEMAND VERTICAL (US REMOTE)

Company Description

Experian Marketing Service’s mission is to accelerate customer success through enabling ecosystems, partnerships, and marketing technology solutions. We help brands put people at the heart of their business and have meaningful interactions with their customers.

Experian Marketing Services is one of the top strategic players in the AdTech ecosystem. With the company’s recent acquisition of Tapad, Experian continues to drive growth and innovation in the identity and targeting space. Experian is the leading global information services company, providing data and analytical tools to top brands in more than 65 countries around the world. With Experian’s top data assets and identity solutions, the company is a one stop shop that helps advertisers define their audiences, target the right media and measure the results. Experian’s vision is for people, data and technology to become a necessary part of every major consumer economy around the world.

We are currently looking for outstanding people to help us realize our vision. In the Customer Success Manager (CSM) role, you are responsible for proactively managing the day-to-day relationships for an assigned set of clients within the demand vertical which includes large DSP’s, Data Exchanges, and Data Companies.  The CSM is responsible for engaging and supporting customer contacts to ensure the seamless execution of services, expanding business relationships, and also driving growth and upsell opportunities within the existing account base.

About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

As a leader in consumer data and identity-based marketing solutions, Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. We’re doing so through a clearer view across the digital customer buying journey and with strong acquisitions of leading AdTech and MarTech providers with the most recent being Tapad, a leading digital identity resolution provider.

Job Description

What you’ll be doing

• Management of existing customer relationships in order to drive execution of projects related to data services and advertising campaigns.
• Daily “quarterbacking” of customer projects/campaigns to ensure flawless execution of projects and acting as the liaison between the client and internal departments. Coordinates resources to ensure customer satisfaction and ROI.
• Educate and inform customers on new and existing data assets and audience recommendations with ongoing consultation to customers to uncover business challenges and offer data recommendations. Utilize product experts as a resource.
• Communication with customers is frequent and fast moving - includes weekly status calls with and occasional travel to customer locations.
• Works with the Demand Team to develop solutions that help solve customer advertising objectives. Advises customers on data best practices and address gaps/opportunities
• Responsible for achieving a sales revenue quota in conjunction with the Account Executive assigned to each account.
• Collaborates on account planning with Account Executive to identify data sales opportunities.
• Execute contracts for standard products and services.
• Works with Service Delivery team to scope out projects and Pricing to obtain price quote.
• Work cohesively with operations, solution support, product management and marketing personnel to ensure product and service education is delivered to assigned accounts.
• Stay up to speed on AdTech industry knowledge and the impacts on your accounts.

Develop highly effective relationships across client base and internal departments.

Qualifications

Qualifications:

• Remote opportunity, preferred locations: LA, NYC, Chicago
• BS/BA or equivalent experience is necessary
• 5-7 years of customer success/account management experience
• AdTech industry experience is highly valued. Agency or digital marketing experience is also helpful.
• Demonstrated ability to use customer service skills to grow and cultivate customer relationships.
• Highly organized to manage large account portfolio with varying levels of details.
• Ability to manage multiple fast moving projects is essential.
• Demonst