Security Dispatcher - Full Time (Caesars Palace LV)

ORACLE SHORT DESCRIPTION

The Security Officer’s Dispatch main function is to provide a friendly and safe environment for our guests and team members while protecting company assets.

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. 

• Our Mission: “Create the Extraordinary”

• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. 

JOB SUMMARY

Security Officers Dispatch are to attempt to provide protection from any element, factor, or situation, which may jeopardize the welfare, security, and integrity of team members, guests, their personal properties, and company assets. Security Dispatch will be the bit of Security Operations throughout the property and will be operated as a command post, communications center and dispatching station for Security Operations and operational support. The Security Officer Dispatch will have specific responsibilities to include, but not limited to the following areas and criteria

HOW YOU WILL CREATE THE EXTRAORDINARY

• Will greet guests and fellow team members with a friendly and sincere welcome.
• Will be well versed in communicating with patrons over the telephone, and present a pleasant, courteous personality.
• Will verify that all required equipment is on hand and functioning properly.
• Will possess the ability to effectively perform in the areas of Data Entry for all applicable programs, will possess the ability to remain calm and professional, particularly during stressful situations, and will effectively multitask handling duties of the position to include phones, radio, monitors, camera locations and operation.
• Will routinely review accessible video cameras and report any and all malfunctions to appropriate personnel.
• Will have a thorough knowledge of all camera coverage and required sequencing in order to perform any and all reviews of all observed incidents.
• Will maintain a watchful eye on the alarm systems, and upon activation, will immediately notify proper emergency personnel.
• Must continuously patrol the property to ensure the safety of our guests and team members and to uphold established laws, policies, and procedures.
• Will exercise good judgment in solving problems and display a realistic understanding of the issues before them.  He or she must be able to facilitate resolution of customer complaints through personal action and coordination with other departments.
• Acts as an ambassador of Caesars Entertainment by providing accurate and detailed directions with respect to property attractions and amenities.
• Will aid civil and law enforcement authorities, including testimony in court and other administrative proceedings.
• Will provide medical assistance, without hesitation, following proper procedures and techniques as a “First Responder" to persons in need, including “First Aid" and “CPR", when necessary.
• Will interview, investigate, and document all applicable incidents which require Security intervention in accordance with company and department policy.
• Will enforce all company policies and procedures.
• Will meet the required attendance guidelines for the job and adhere to all company and department policies and procedures.
• Will respond to areas of need when dispatched, in a timely manner.
• Will conduct slots, pit poker, and other drops in compliance with Nevada Gaming law and departmental procedures.
• Must be able to follow and comply with the departmental policy concerning the “Use of Force" with respect to the arrest and detention of individuals who violate laws and/or company policy.