Installation and Database Specialist

Job Description:

DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others.  

Who is DEXIS and why should you join the team?  

We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.   

We also offer: 

• Competitive Pay and Bonuses.  
• PTO, Sick Time and Paid Holidays.  
• Tuition Reimbursement
• Competitive leave policies including but not limited to Sick, Jury Duty, Bereavement, Personal, and Parental Leave
• Medical, Dental, and Vision Insurance Benefits effective DAY ONE!!!!  
• 401K – with exceptional company match starting DAY ONE!!!!  
• Community involvement opportunities & employee appreciation events.  
• Newly renovated, state of the art, climate-controlled facility.  
• Newly built 1200 sq fitness room.
• Large outdoor patio area with gazebo.
• Gourmet coffee, beverages, snacks, and lunches are available in our café.  
• Employee Lounge with pool table, shuffleboard and skeet ball for downtime and employee fun!  
• EVC Charges for Electric/Hybrid cars

Where are we?  

Situated on the southern edge of the Lehigh Valley and easily accessible from northern Philadelphia suburbs and the surrounding areas, the Quakertown facility is our North American hub for the design and manufacturing of leading dental imaging devices and software.  The facility has a growing, energetic, and diverse mix of professionals spanning engineering, operations, regulatory and quality backgrounds that work collaboratively in the fast-paced medical device field.  A friendly and open atmosphere helps to foster strong personal and professional relationships across the organization.    

This position’s primary function is to perform and assist with software installations and/or imaging database services. Imaging database services include migrations from an existing database to a new one. Candidates must be comfortable working in a fast-paced and ambiguous environment and can self-define tasks, deadlines, and next steps as needed. The candidate will partner with the North America regional DEXIS commercial team and North America technical support. The ideal candidate is solution-obsessed, customer-driven, and highly motivated.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ranges from full installation to assisting with installation of DTX Studio software.
• Provide high-level customer-centric interactions to internal and external customers, communicate proactively with all stakeholders, and address concerns with urgency.
• Skillfully diffuse difficult customer situations by exhibiting empathy, understanding and reassuring the customer, taking ownership, and creating unique solutions to the customer’s needs.
• Primary technical resource to interface with the customer’s IT Staff and Dealer Partners for DTX Studio software installations.
• Partners with North America Subject Matter Experts (SMEs) for any technical escalations
• Collaborates with the NA DEXIS Technical Support and Field Service teams to address DEXIS software and hardware issues while ensuring the customer sees all as one team.
• Performs database migratio