Operations Manager

About Southwest Accessory Group

Southwest Accessories Group is committed to being the premier supplier of accessories by serving our customers with precision, responsiveness, and integrity. We fulfill their needs in an accurate and seamless manner, grounded in a culture of excellence and grit.

We strive to be the employer of choice by fostering a workplace where every individual feels valued and empowered. Through clear goals, strong communication, and aligned purpose, we provide meaningful opportunities for professional growth and personal worth.

We are dedicated to maintaining an efficient and profitable organization, ensuring long-term value creation for our owners through principled leadership and operational alignment. Our employees, our customers, and our community are our most valuable assets. It is our responsibility to provide a professional atmosphere based on sound business ethics, honesty and integrity.

Benefits

·         Day Shift (No Overnights)

·         Paid Holidays

·         401(k) Plan w/ match

·         Full benefit package including medical, dental, vision, life, disability and supplemental plans.

·         PTO & Sick Time

About the role

The Operations Manager oversees the daily activities of an automotive accessories distribution network, ensuring efficient workflow, accurate order fulfillment, and a safe, high-performing work environment. This role is responsible for managing warehouse operations, inventory control, shipping and receiving functions, and continuous improvement initiatives. The Operations Manager leads and develops a team to meet productivity, quality, and customer service goals while maintaining compliance with company standards and regulatory requirements.

What you'll do

• Oversees DC Managers in all day-to-day warehouse operations, including picking, packing, shipping, receiving, replenishment, and inventory accuracy.
• Oversee workflow planning, labor allocation, and performance metrics to ensure on-time order processing.
• Implement and monitor standard operating procedures (SOPs) to ensure consistent and efficient operations.
• Coordinate cross-department communication with procurement, customer service, logistics, and sales to support business priorities.
• Lead, train, and develop warehouse supervisors and staff, fostering a culture of accountability and teamwork.

• Conduct regular performance evaluations, coaching, and corrective actions as needed.
• Oversee staffing schedules and participate in recruiting and onboarding processes.
• Ensure accurate inventory management through cycle counts, audits, and root-cause analysis of variances.
• Maintain high standards of product quality, packaging, and documentation.
• Drive process improvements to reduce errors, damages, and operational waste.
• Optimize freight costs and delivery timelines while maintaining customer service standards.
• Uphold a safe work environment in compliance with OSHA and company safety standards.
• Oversee equipment maintenance, facility cleanliness, and adherence to safety protocols.
• Conduct safety training and incident investigations as required.
• Analyze KPIs and operational data to identify inefficiencies and implement improvements.
• Lead cost-saving initiatives, process optimization projects, and technology enhancements.
• Support future facility expansion, automation, and workflow design efforts.
• Travel 10-25%

Qualifications

·         Bachelor’s degree in Supply Chain, Operations Management, Business, or related field (or equivalent experience).

·         5+ years of warehouse or distribution center management experience; automotive or industrial parts experience preferred.

·         Strong leadership skills with proven experience managing supervisors and large warehouse teams.

·         Proficiency with WMS systems, inventory management tools, and Microsoft Office Suite.

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