Senior Content Designer, Product

Say hello to possibilities.

It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

This is where you and your skills come in. 

We’re currently looking for a Senior Content Designer - Product to help us shape the future of providing world-class product experiences for our users. This role is a hybrid role based in our headquarters in Belmont, CA.

You’ll be joining RingCentral’s global product design team. Reporting to our Director of Content Design, you’ll be working closely with product managers, designers, support functions, and various company partners to develop intuitive product experiences for our users.

You show up with openness and curiosity and a strong portfolio of work that demonstrates your expertise in writing effective product content, formulating cohesive content strategies, and developing comprehensive content standards. 

To succeed in this role you must have experience in:

As a Senior Content Designer - Product, you’ll be an essential member of a cross-functional feature team, a tireless advocate for our users, and a dependable partner to your peers. Your primary responsibilities will include:

• Write clear, concise, and compelling product copy that makes it easy for our users to accomplish their tasks

• Build strong partnerships and collaborate with designers, researchers, product managers, developers, documentation writers and other stakeholders across the company

• Work with internal teams and stakeholders to obtain an in-depth understanding of the products and services, the target audiences, and the appropriate written communication strategies

• Collaborate with design and product leaders to develop the vocabulary and strategic content direction for your product domain 

• Direct content research projects as needed to understand our users’ communication needs to enable evidence-based decision-making

• Contribute to our product content style guide, terminology database, and design system, and  drive the adoption of content standards by training designers, product managers, and other functions

• Build and maintain positive strategic relationships with content leaders in other divisions to ensure a cohesive content experience across the company

• Coach and mentor more junior content designers to help them grow in their careers and serve as a subject matter expert to the broader UX team

• Contribute to our culture of constructive design critique, enabling team members to realize their potential

Desired Qualifications:

You have a passion for building products that are easy to learn and intuitive to use, and your background looks something like this: 

• You earned a Bachelor’s degree or higher in English, journalism, media studies, communications, marketing, creative writing, or a related field.

• You have at least seven years of experience as a UX writer, content strategist, or content designer for software products. 

• You can demonstrate a history of outstanding writing and editing skills and developing end-to-end content experiences.

• You have a deep understanding of human-centered design practices and a point of view about the role of content in the design process.

• You can work independently on multiple projects with different flavors, from explorative initiatives to clearly defined projects that move fast.

• You have experience developing and communicating strategic content decisions to senior leadership and cross-functional teams.

• You have the ability to collaborate with senior leaders across practice areas, particularly those with approaches and perspectives different from your own, to craft effective solutions.

• You know how to leverage data analysis, user research, benchmarking, and content audits to facilitate content decisions and deployment.

• You’re leading by example and enjoy mentoring and coaching more junior team members to help them grow both professionally and as a person

• You’re willing to travel as needed. 

• You’re a critical thinker with a can-do attitude, for whom no task is too small.

• Two thumbs up if you have professional experience with SaaS products or in the telecommunications field.

Seems like a good match? Please do reach out. We want to get to k