Vice President, Product Support IT Specialist

https://hdow.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1003

Employer:                  Cantor Fitzgerald Technology Markets, LLC

Job Title:                   Vice President, Product Support IT Specialist

Worksite Address:    199 Water Street, New York, NY 10038.

Job Description: Install software and configure latest software. Resolve escalated issues using existing guidelines, standardized tools or seeking additional help/guidance from other teams within the organization. Oversee the escalation flow to ensure follow-up with the customer until issue is resolved. Perform manual and automated system test using regression and performance test suite then analyze the outcomes. Maintain a deep understanding of Helix Repo Application and latest product support troubleshooting techniques and resource tools. Continuous improvement of the customer experience.

Minimum Requirements:  Requires a bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering or a closely related field plus 5 years of progressive experience in a financial or investment services company in an IT customer support position. Experience must include: General Repo system processing and overall Fixed Income knowledge. Supporting fixed Income broker services Broker Tech or Dealer Web. Windows, Linux, C# and Windows batch script or PowerShell. Applying business and technical skills to provide root cause analysis. TCP/IP networking protocols and procedures. SQL Server Management Studio and ability to write basic SQL query for troubleshooting. Salary $152,859- $170,000.